Manager, People Technology (Workday)

If you like untangling messy processes, building smarter systems, and improving user experiences, you’ll thrive here. This role will report directly to the Senior Manager, People Technology and play a key part in shaping how People Technology supports Klaviyo employees globally through thoughtful system design, strong team leadership, and a focus on leveraging AI to drive smarter, more scalable solutions.

What you’ll do:

Own your domain

• Be the go-to owner for your Workday modules
• Utilize your team to configure, optimize, and continuously improve how these modules work together
• Drive enhancements, releases, and fixes, not just maintain the status quo
• Heavy focus on improving the end user experience (employee, manager & stakeholder personas)
• Manage and drive projects end-to-end, anticipating changing requirements along the way
• Responsible for SOX compliance deliverables including recurring and ad hoc audit processes

Connect the dots

• Work across People, IT, Finance, and other stakeholders to solve problems end-to-end not just the immediate task in front of you
• Translate business needs into smart Workday or AI forward solutions (and vice versa)
• Partner with Integrations and follow the data across systems

Drive smarter processes

• Identify what’s manual, broken, or overly complex and fix it
• Build workflows that actually reflect how and where people work
• With strong AI resources at your fingertips, think differently about how to solve problems and push beyond traditional approaches

Be a strong leader

• Coach and mentor team members, helping them grow both technically and in how they partner with the business
• Set clear priorities and create structure in a space that can get complex quickly
• Balance hands-on work with leadership; knowing when to dive into the details and when to step back and guide
• Drive accountability and ownership across the team without micromanaging
• Build strong relationships with stakeholders and establish trust as a reliable, strategic partner
• Create clarity out of ambiguity, helping the team navigate shifting priorities and evolving business needs
• Establish scalable processes, documentation, and support models that set the team up for long-term success

Do you have experience in Workflow management (operations management method)?, * 6+ years in the Workday ecosystem, with strong understanding across functional modules

• Deep experience with at least 3 Workday modules
• Greenhouse experience a plus
• Comfortable owning systems end-to-end, from configuration to rollout to optimization
• A self-starter who thrives in ambiguity and can lead complex projects with high autonomy
• Strong cross-functional partner, you can work just as well with engineers as with HRBPs
• A builder mindset: you don’t just maintain systems, you improve them

• AI-forward mindset

• Curious and proactive about how AI can improve People systems and operations
• Comfortable experimenting with AI to automate workflows, improve data quality, and reduce manual work
• Able to spot practical use cases (not just hype) and bring them into day-to-day processes

Experience supporting global HR technology across multiple countries, with an understanding of regulatory requirements

Experience in a public company environment, with compliance and controls in mind

Strong project management and communication skills - able to tailor messaging across executive and project audiences

Highly organized with strong attention to detail

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $128,000-$192,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.