IT Support Technician III - Lincoln

The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware and software while ensuring optimal performance. The position also provides troubleshooting, end-user support, training, and assistance to ensure seamless technology operations across the property., * Support and uphold the Mission, Vision, and Values of WarHorse Gaming.

• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
• Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
• Deliver training and support to end users and staff on equipment operation and system use.
• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
• Document all instances of hardware failure, repair, installation, and removal.
• Track and manage IT hardware/equipment contracts, including contract-based installations.
• Respond promptly to IT support requests via calls, pages, and emails.
• Perform additional duties as assigned.

Do you have experience in Wireshark?, Do you have a High school diploma or GED?, Required:

• Must be 21 years of age or older.
• High school diploma.
• Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
• One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
• Strong English communication skills (written and verbal).
• Previous experience in a casino setting.
• Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

Preferred:

• Microsoft, Cisco, CompTIA A+, or Network+ certification., * Exposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke.
• Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity for handling IT equipment.
• Involves extended periods of mobility, standing, and occasional overtime or extended hours.
• Requires concentration, analytical thinking, and decision-making under time pressure.

Pulled from the full job description

• Health insurance
• 401(k) matching, * Salary Range: Based on experience
• Comprehensive benefits package:
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program, * Full-time role supporting 24/7/365 operations.
• Day or Swing, with evening, overnight, weekend, and holiday hours required based on business needs.
• Travel between WarHorse properties may be required., * A mission-driven culture dedicated to economic advancement and community impact
• Guided by strong NATIVE values and tribal-owned purpose
• Career stability and opportunities across diverse industries
• A collaborative work environment that encourages innovation and professional growth

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty. WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region. Our work is guided by our core NATIVE values:

• Native American Owned & Proud - Serving the Winnebago Tribe of Nebraska.