Junior Systems & Solutions Engineer (Tier 2/3)

The Junior Systems & Solutions Engineer serves as the bridge between our Network Operations Center (NOC) and Systems & Solutions Engineering team. You’ll provide Tier 2 and Tier 3 technical support while assisting with the planning, implementation, deployment, documentation, and support of engineering projects across our managed services portfolio.

This position offers the opportunity to work with a wide range of technologies while developing engineering, project delivery, and solution implementation skills alongside experienced technical professionals.

What You’ll Do

As a Junior Systems & Solutions Engineer, you’ll work on a variety of client projects while supporting complex technical environments.

Engineering Project Delivery

• Assist with planning, implementing, testing, and documenting engineering projects.
• Deploy and upgrade Windows Server environments.
• Perform Microsoft 365 migrations and tenant implementations.
• Deploy Microsoft Intune and endpoint management solutions.
• Assist with Microsoft Azure implementations and cloud projects.
• Configure and deploy firewalls, switches, wireless infrastructure, and networking equipment.
• Support workstation deployments and technology refresh initiatives.
• Participate in client onboarding, office relocations, and technology standardization projects.
• Assist Systems & Solutions Engineers throughout all phases of project delivery, including planning, implementation, testing, documentation, and project closeout.

Tier 2 & Tier 3 Technical Support

• Provide Tier 2 and Tier 3 technical support for managed service clients.
• Resolve technical escalations received from the NOC.
• Troubleshoot complex issues involving Microsoft 365, Windows Server, networking, virtualization, cloud platforms, cybersecurity, and business applications.
• Participate in root cause analysis and long-term problem resolution.
• Support complex client environments and engineering initiatives.
• Participate in scheduled maintenance windows and the rotating on-call schedule.

Documentation & Continuous Improvement

• Create and maintain technical documentation.
• Develop implementation guides and deployment documentation.
• Contribute to Standard Operating Procedures (SOPs) and technical standards.
• Document engineering projects, infrastructure changes, and implementation activities.
• Recommend improvements that enhance efficiency, consistency, and service quality.

Technologies You’ll Work With

• Microsoft 365
• Microsoft Azure
• Microsoft Intune
• Windows Server
• Active Directory & Entra ID (Azure AD)
• VMware & Hyper-V
• SonicWall, Cisco, Ubiquiti, Netgear
• Networking (TCP/IP, DNS, DHCP, VLANs, VPNs)
• Backup & Disaster Recovery Solutions
• Endpoint Security & Cybersecurity Technologies
• ConnectWise Manage & ConnectWise Automate

We’re seeking a Junior Systems & Solutions Engineer (Tier 2/3) to join our growing engineering team. This is a mid-level engineering position for an experienced IT professional who enjoys solving complex technical challenges and wants to expand their skills beyond day-to-day support., * 3-5+ years of professional IT experience

• Managed Service Provider (MSP) experience preferred
• Demonstrated experience providing Tier 2 and/or Tier 3 technical support
• Strong Microsoft 365 administration experience
• Windows Server administration experience
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching
• Excellent troubleshooting and analytical skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver’s license, reliable transportation, and willingness to travel to client locations

Preferred Qualifications

• Microsoft Azure experience
• Microsoft Intune experience
• VMware and/or Hyper-V experience
• Firewall configuration (SonicWall preferred)
• ConnectWise Manage and ConnectWise Automate experience
• Microsoft, CompTIA, Cisco, or other industry certifications

Pulled from the full job description

• Professional development assistance
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive salary
• Health insurance
• Paid holidays
• Paid time off
• Simple IRA with company match
• Training and certification support
• Professional development opportunities
• Career advancement into engineering or management career paths

Why Griffin Technology Group?

We are building a team focused on excellence, accountability, innovation, partnership, and transparency.

If you enjoy solving technical problems, helping others grow, and making a meaningful impact on clients and teammates alike, we’d love to talk with you.

Respect and Expect:

Clarity. Consistency. Accountability.

Griffin Technology Group is an Equal Opportunity Employer.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Griffin Technology Group, Griffin Technology Group (GTG) is a locally owned Managed Service Provider (MSP) serving small and midsize businesses throughout Northeast Ohio. We pride ourselves on building lasting client partnerships through exceptional technology solutions, outstanding customer service, and a commitment to continuous improvement.