Systems Support Engineer

Acture Solutions is seeking an experienced Systems Support Engineer to join our Centralized Services team in Hauppauge, NY. This is an excellent opportunity for an IT professional who enjoys solving complex technical issues, supporting enterprise Microsoft environments, and working alongside a highly skilled engineering team. In this role, you’ll provide advanced Tier II infrastructure and systems support for a diverse client base while participating in infrastructure projects, cloud migrations, technology refreshes, and client onboarding initiatives. You’ll collaborate with senior engineers to deliver exceptional customer service and reliable technology solutions that help organizations succeed., * Provide advanced Tier II support for servers, workstations, Microsoft 365, Active Directory, networking, and infrastructure-related issues.

• Troubleshoot escalated hardware, software, connectivity, authentication, printing, and performance issues.
• Administer Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and user management.
• Support Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and user provisioning.
• Deploy, configure, and maintain servers, workstations, firewalls, switches, wireless access points, and backup solutions.
• Monitor client environments using Remote Monitoring & Management (RMM) tools and proactively resolve issues.
• Support backup and disaster recovery platforms, validate backups, and assist with recovery efforts.
• Participate in infrastructure upgrades, cloud migrations, hardware refreshes, and client onboarding projects.
• Maintain detailed technical documentation and standard operating procedures.
• Collaborate with cybersecurity and engineering teams to implement security best practices including MFA, endpoint protection, patch management, and access controls.
• Mentor Level I technicians and assist with knowledge sharing across the engineering team.
• Participate in scheduled after-hours maintenance and occasional emergency support.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• 3-5 years of experience supporting enterprise IT infrastructure, systems administration, or Managed Services environments.
• Strong knowledge of Windows operating systems, Windows Server, Microsoft 365, and Active Directory.
• Experience supporting networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs, and wireless networking.
• Experience supporting VMware or Hyper-V virtualization environments.
• Familiarity with Datto RMM, Autotask PSA, ConnectWise, or similar MSP platforms.
• Strong troubleshooting, analytical, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced client support environment.
• Valid driver’s license with the ability to travel to client sites as needed.

Required Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent technical certifications

Skills for Success

• Customer-first mindset with a passion for solving technical challenges.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating with engineers and project teams.
• Commitment to continuous learning and professional development.
• Strong documentation habits and communication skills.
• Ability to prioritize competing priorities while maintaining exceptional service.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program
• Paid holidays, * Salary: $65,000-$85,000 annually, based on experience
• Medical, dental, vision, and Employee Assistance Program (EAP)
• Retirement Plan
• Generous Paid Time Off and paid holidays
• Professional development and certification support
• Career growth opportunities within a rapidly growing technology organization
• Collaborative, team-oriented culture focused on customer success, If you’re passionate about technology, enjoy solving challenging technical problems, and want to advance your career with a growing Managed Services Provider, we’d love to hear from you. Apply today and help deliver technology solutions that make a difference. All offers contingent upon successful fingerprinting background. Monday to Friday 9:00 AM to 5:00 PM with travel to client sites as needed

Acture Solutions is a leading Managed Services Provider (MSP) delivering secure, scalable technology solutions to businesses, educational institutions, municipalities, and nonprofit organizations throughout the Northeast. We combine technical expertise with exceptional customer service to help our clients achieve their business goals. At Acture Solutions, you’ll work with modern technologies alongside experienced engineers in a collaborative environment that encourages learning, innovation, and career advancement. We invest in our employees and provide opportunities to grow both technically and professionally.