Desktop Support Engineer

· Provide exceptional technical support via phone, email, and in-person assistance to employees.

· Troubleshoot complex hardware, software, and application issues using diagnostic methodologies.

· Deliver remote and on-site assistance to users to enhance productivity.

· Conduct computer setup, imaging, and configuration for new hires.

· Support business applications used by legal teams including Microsoft 365 and document management systems.

· Administer Active Directory and Azure AD / Entra ID including group policies.

· Manage user accounts, permissions, and role-based access controls.

· Support Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive.

· Troubleshoot network issues including DNS, DHCP, VPN, and wireless networking.

· Support and maintain print servers and enterprise printing environments.

· Manage patch deployment across the firm’s fleet of desktops, laptops, and mobile devices.

· Maintain IT documentation and configurations.

· Track support requests through the ticketing system and ensure SLA compliance.

· Coordinate with vendors for escalation and issue resolution.

· Audit and augment departmental workflows via automation and new technologies.

· Assist with system upgrades, infrastructure improvements, and new technology deployments.

· Support implementation of security best practices and vulnerability remediation.

· Travel to external locations as necessary to provide on-site support.

· Be available for on-call support during nights, weekends, and holidays as needed.

· Bachelor’s degree in IT, Computer Science, or related field preferred.

· Industry certification such as Network+, Security+, Microsoft SC-200, MD-102, and CCNA preferred

· 3+ years of experience in IT support, systems administration, or infrastructure support.

· Strong knowledge of Windows environments, Active Directory, and Microsoft 365 administration.

· Proficiency in Microsoft 365 collaboration tools.

· Experience supporting network infrastructure including TCP/IP, DNS, DHCP, VPN, and wireless.

· Experience managing endpoint fleets and patch management systems.

· Experience managing print servers and enterprise printing environments.

· Experience with scripting or automation tools such as PowerShell or Python.

· Understanding of identity management, endpoint protection, and security practices.

· Strong troubleshooting and analytical skills.

· Excellent communication skills and ability to support non-technical users.

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Disability insurance, This position offers a salary range of $65,000 - $75,000 annually, commensurate with experience and qualifications. Final compensation will be determined based on factors such as experience, skills, and qualifications. Support staff may also be eligible for discretionary year-end bonuses and a merit-based increase. Our comprehensive benefits package includes medical, dental, vision, life and disability insurance, a 401 (k) retirement plan, paid time off, and access to additional voluntary programs. The posted salary range reflects the base pay range for this position.

Pay: $65,000.00 - $75,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance