Technical Product Support

Kube Group

Barcelona, Spain

12 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, Spanish, French

Job source

www.buscojobs.com.es

Tech stack

Artificial Intelligence Data Analysis Applicant Tracking Systems Salesforce.Com SAP (Applications) Bullhorn

Job description

Get AI-powered advice on this job and more exclusive features.Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.Direct message the job poster from Kube GroupOverviewDallas Sales Recruiter

Hiring Top Sales Consultants

Dallas, TX

Barcelona, ES

Helping You Land Your Next Big Role in #techAt Kube Group, we have been dedicated for almost 20 years to the selection of professionals in the SAP, Web, Microsoft, Data, Salesforce and Infrastructure technological environment for international clients, in Europe and the US.We currently have offices in Barcelona, Madrid, Paris, Lille, Marseille, Lyon, Nice, Nantes and Dallas.The OpportunityKube has a great opportunity for a full-time, ATS Support Analyst in our Barcelona office.About the RoleReporting to a Bullhorn Product Manager, you will be on the front lines as the groups first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business.Supporting our companies with the Bullhorn system within the group + 3 products (ATS, Analytics, and Automation), your primary goal will be to troubleshoot issues and ensure our ATS is back up and running so business teams can complete their work smoothly.Whether you are an experienced customer support professional looking to step into a technical role for the first time or a seasoned tech support analyst, we have an opportunity for you!ResponsibilitiesAnswer incoming Bullhorn customer tickets via phone, email, and chat, gathering relevant details to resolve issues efficiently.Partner with Kube users to quickly identify challenges and technical issues, understanding their business impact.Use your software product knowledge (along with empathy for our key users) to troubleshoot issues quickly while helping prevent recurring problems.Apply critical thinking and independent judgment to solve challenging or unfamiliar problems.Escalate unresolved issues to the Product Manager when necessary.Proactively communicate with Kube staff and key users (mostly by phone) to provide progress updates and ensure follow-through on commitments.Share troubleshooting insights by contributing to the global Bullhorn knowledge base within the group.Adhere to key user and team-focused metrics to maintain high performance standards.To Join the TeamA person who is analytical and enjoys problem-solving.Someone who thrives on interacting with people and providing exceptional customer support.A quick learner with the ability to confidently explain software-related and technical concepts.A proactive and organized professional with strong critical thinking skills.So, if you consider yourself an organized, motivated, and proactive person who enjoys troubleshooting issues and improving systems, this is your opportunity!BenefitsExtensive training and mentoring to help you succeed in your role.Cool office in the city centre of Barcelona, just 5 minutes from Plaça de Catalunya.Multicultural work environment with diverse perspectives.FUN work culture: after-works, events, team travels, and more!Work with a company that values work-life balance and employee well-being.RequirementsStrong problem-solving skills and a proactive approach to troubleshooting.Ability to analyze and diagnose system issues effectively.You are a quick learner who can confidently articulate software-related and technical conceptsExcellent organizational and time management skills.Fluent in English and French.Big plus for Spanish (ideally all three).Experience in software support, customer success, or technical support roles.Familiarity with Bullhorn ATS, Analytics, or Automation tools.Experience working in a fast-paced environment with multiple stakeholders.An Advantage, but Not EssentialAdditional language skills beyond English, Spanish, and French.Experience working in a holding group managing multiple business units.xqbhyrx Additional Information23 Holidays + Loyalty days (up to 7 days)Flexoh (Restaurant card, Transport card, Health Insurance with Sanitas, and more)Annual group kickoff eventSummer and Christmas eventsLiving in Barcelona - EU citizenship or work permit - mandatoryOnly candidates having EU citizenship/work permit allowing you to work in Spain would be considered for this role.#J-*****-Ljbffr

Requirements

and providing exceptional customer support.A quick learner with the ability to confidently explain software-related and technical concepts.A proactive and organized professional with strong critical thinking skills.So, if you consider yourself an organized, motivated, and proactive person who enjoys troubleshooting issues and improving systems, this is your opportunity! BenefitsExtensive training and mentoring to help you succeed in your role.Cool office in the city centre of Barcelona, just 5 minutes from Plaça de Catalunya.Multicultural work environment with diverse perspectives.FUN work culture: after-works, events, team travels, and more! Work with a company that values work-life balance and employee well-being.RequirementsStrong problem-solving skills and a proactive approach to troubleshooting.Ability to analyze and diagnose system issues effectively.You are a quick learner who can confidently articulate software-related and technical conceptsExcellent organizational and time management skills.Fluent in English and French. Big plus for Spanish (ideally all three). Experience in software support, customer success, or technical support roles.Familiarity with Bullhorn ATS, Analytics, or Automation tools.Experience working in a fast-paced environment with multiple stakeholders.An Advantage, but Not EssentialAdditional language skills beyond English, Spanish, and French.Experience working in a holding group managing multiple business units. xqbhyrx Additional Information23 Holidays + Loyalty days (up to 7 days)Flexoh (Restaurant card, Transport card, Health Insurance with Sanitas, and more)Annual group kickoff eventSummer and Christmas eventsLiving in Barcelona - EU citizenship or work permit - mandatoryOnly candidates having EU citizenship/work permit allowing you to work in Spain would be considered for this role. #J-*****-Ljbffr