Help Desk Support Specialist

Join to apply for the Help Desk Support Specialist role at TransPerfectWe are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist.This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment.The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.When applying, please ensure you’re submitting your CV in English.Responsibilities include:Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requestsPerform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repairAdhere to procedures for logging, reporting and monitoring helpdesk requestsMust create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship buildingRequired Skills:Must be fluent in the English languageThe ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of peopleHighly self-motivated and with reasoning skillsKnowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)Knowledge of Mac OS X is desirableKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.Knowledge of Antivirus and Spyware removal techniquesAbility to quickly diagnose and fix problemsAbility to articulate and maintain attention to technical detailsAbility to open a computer and replace defective componentsDesire to learn new skillsAbility to follow through and document issues as well as resolutionsBe able to work in a team-oriented, collaborative environmentFamiliar with Microsoft Active Directory a plusBy applying, I confirm I have read and accept TransPerfect’s Privacy Policy: levelEntry levelEmployment typeFull-timeJob functionInformation Technology and Customer ServiceIndustriesTranslation and Localization, IT Services and IT Consulting, and Software DevelopmentReferrals increase your chances of interviewing at TransPerfect by 2xWe are not including additional job postings or unrelated signals.This posting focuses on the Help Desk role in London, UK.#J-*****-Ljbffr

Join to apply for the Help Desk Support Specialist role at TransPerfectWe are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.When applying, please ensure you’re submitting your CV in English.Responsibilities include:Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requestsPerform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repairAdhere to procedures for logging, reporting and monitoring helpdesk requestsMust create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship buildingRequired Skills:Must be fluent in the English languageThe ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of peopleHighly self-motivated and with reasoning skillsKnowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)Knowledge of Mac OS X is desirableKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.Knowledge of Antivirus and Spyware removal techniquesAbility to quickly diagnose and fix problemsAbility to articulate and maintain attention to technical detailsAbility to open a computer and replace defective componentsDesire to learn new skillsAbility to follow through and document issues as well as resolutionsBe able to work in a team-oriented, collaborative environmentFamiliar with Microsoft Active Directory a plusBy applying, I confirm I have read and accept TransPerfect’s Privacy Policy: levelEntry levelEmployment typeFull-timeJob functionInformation Technology and Customer ServiceIndustriesTranslation and Localization, IT Services and IT Consulting, and Software DevelopmentReferrals increase your chances of interviewing at TransPerfect by 2xWe are not including additional job postings or unrelated signals. This posting focuses on the Help Desk role in London, UK.