Associate IT Operations Engineer

Iconvergence, Inc.

Carson, CA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$62,400.0 - $66,560.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Continuous Integration Dynamic Host Configuration Protocol DevOps Domain Name System (DNS) Video Game Development Hyper-V Information Technology Operations Virtual Private Networks (VPN) Network Architecture Networking Basics

+14 more

Perforce TCP/IP Virtual Local Area Networks Wide Area Networks Wi-Fi Technology Graphics Processing Unit (GPU) Peripherals Firewalls (Computer Science) Git Computer Equipment Build Tools Software Version Control Jenkins Vmware

Job description

Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
Support game development workstations and performance-critical tools.
Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches).
Maintain on-prem servers, storage, virtualization, and build pipelines.
Monitor system health, resolve incidents, and escalate when required.
Maintain documentation, asset inventory, and operational runbooks.
Improve IT workflows, automation, and service efficiency.
Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce).

Requirements

Do you have experience in macOS?, * Five+ years in IT operations, service desk, or infrastructure support.

Experience supporting Windows and macOS in production environments.
Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).
Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V.)
Familiarity with DevOps tools or build systems in game or software environments.
Experience troubleshooting PC hardware, GPUs, and peripherals.
Strong customer service mindset and problem-solving skills.
Clear communication with developers, artists, and production teams.
Ability to prioritize in fast-paced studio environments.
Proactive, detail-oriented, and service-driven.