Associate IT Support Engineer

Daily IT & Network Operations -Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity. -Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

Employee Technical Support (L1/L2) -Act as the primary point of contact for IT issues, providing direct on-site support for office staff. -Resolve hardware, software, and system access issues in a timely manner. -Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation. Asset Management & Vendor Coordination -Maintain an accurate inventory of all office IT assets, licenses, and peripherals. -Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement. Data Backup & Basic Security -Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems. -Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

Do you have experience in macOS administration?, Two-three+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration. -Proficiency with troubleshooting Windows and macOS operating systems. -Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration). -Experience managing cloud-based office suites (O365 or Google Workspace). -Communication: Fluent in English (reading, speaking, and writing) with excellent customer service and problem-solving skills.

$27.82 - $30.00 an hour - Full-time, Contract