Digital Business Analyst

Partner with product, technology, and digital teams to translate ambiguous business needs into clearly defined user stories, features, and requirements

Support end-to-end product delivery.

Drive digital customer experience (CX) initiatives, focusing on:

Self-service capabilities

KYC (Know Your Customer) processes

Product acquisition journeys

Actively participate in Agile ceremonies, including:

PI Planning readiness

Backlog grooming

Sprint demos and reviews

Collaborate with stakeholders to define success metrics and measure outcomes post-launch

Work with product partners to interpret business goals (e.g., targeting specific customer segments) and translate them into digital user experiences and workflows

Break down new product launches into comprehensive digital solutions across the customer journey

Conduct formal requirements gathering and map business objectives to system and product features

Use tools such as Jira, Confluence, and Tableau for documentation, tracking, and analysis

NO C2C! We are seeking a highly experienced Digital Banking Business Analyst to support accelerated funding initiatives and drive front-end digital Product growth. This role goes beyond traditional BA/PO responsibilities-requiring someone who thrives in ambiguity, can translate high-level business concepts into actionable deliverables, and plays a critical role in bringing digital banking products to market. The ideal candidate is deeply hands-on, execution-focused, and passionate about delivering exceptional digital customer experiences within a regulated financial services environment., 6+ years of experience as a Business Analyst in Digital Banking or Financial Services

Proven experience working on consumer-facing digital products (mobile/web banking, acquisition funnels, CX initiatives)

Strong experience in Agile environments with hands-on participation in ceremonies

Demonstrated ability to work through ambiguity and independently define solutions

Experience translating high-level concepts into user stories, acceptance criteria, and deliverables

Familiarity with regulated environments (banking/financial services)

Proficiency with Jira, Confluence, and data/reporting tools (Tableau preferred)

Strong understanding of UX/UI principles and digital product design

Preferred Experience in:

Digital banking or mobile banking platforms

Product acquisition and onboarding journeys

Customer experience (CX) transformation initiatives

***Prior experience as a Product Owner (PO) within digital financial services is a plus (with strong BA execution focus)

Skills

product ownership, Product management, User stories, Agile, Digital, Business requirements, Requirement gathering, Customer experience, Agile methodology, product roadmap, business analysis, requirements gathering, scrum

Top Skills Details

product ownership,Product management,User stories,Agile,Digital,Business requirements,Requirement gathering,Customer experience,Agile methodology,product roadmap,business analysis,requirements gathering

Additional Skills & Qualifications

Strong storytelling skills are essential, as the BA must articulate the “why” behind initiatives and define success metrics post-launch.

Experience in digital banking, mobile banking, product acquisition, and UX/UI within a regulated environment is critical. Candidates should be highly hands-on and capable of bringing products to market.

Preferred

• Digital banking / channels / marketing analytics experience

• Exposure to customer acquisition, engagement, or retention initiatives

• Experience in fast-paced, cross-functional environments

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $50.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.