Technical Service Delivery Lead / IT Program Manager III

• Apply technical knowledge to determine end-to-end design requirements for large, enterprise initiatives.
• Partner with business stakeholders to define strategies, gather requirements, and develop functional designs aligned to objectives and existing infrastructure.
• Drive and participate in the design, development, and implementation of complex enterprise applications using modern technologies.
• Translate requirements and functional designs into technical designs and ensure test plans and scripts meet customer needs.
• Manage projects, including scope, timelines, and budgets, with minimal supervision.
• Act as a communication hub between technology teams and business partners or product owners.
• Analyze current processes and systems to identify gaps, risks, mitigation strategies, and improvement opportunities.
• Create JIRA Epics, Stories, Spikes, and Tasks with clear acceptance criteria, process models, and technical requirements.
• Collaborate with Product Owners to evaluate features, write effective user stories, and document business rules.
• Support testing by clarifying requirements and determining whether issues represent defects or new requirements.

We are seeking a Technical Service Delivery Lead / IT Program Manager III to join our team. The ideal candidate will have strong experience in enterprise-scale solution delivery, Agile program management, and requirements engineering and a proven ability to translate business needs into executable technical designs and deliver complex applications., * 9+ years as a Program Manager or similar, delivering technology projects across the SDLC.

• 7+ years of practical Agile experience with Scrum teams and Agile delivery practices.
• Proficiency with JIRA and Confluence for documenting and managing Epics, Stories, and acceptance criteria.
• Demonstrated ability to elicit requirements, create process flows, and define functional and technical specifications.
• Strong collaboration skills with developers, testers, and business stakeholders to ensure shared understanding of requirements and outcomes.
• Excellent written and verbal communication with facilitation and presentation capabilities.
• Working knowledge of project management principles and tools across Waterfall and Agile methodologies.
• Intermediate or higher proficiency with Microsoft Office, including Visio, for graphics, workflows, and illustrations.
• Bank of America EET domain experience.

Preferred Skills:

• Experience as a Product Owner or working closely with Product Owners to define business needs.
• Business analysis experience converting business needs into Epics and Stories and refining business processes and testing approaches.
• Experience with SQL and data tools.
• Familiarity with Horizon toolset and Jira Align.
• Change Management and Release Management exposure within enterprise environments.
• Prior Bank of America experience.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.