IT Operations Technician

• Contribute: You’ll work three rotating 12-hour days per week (5:15 a.m. - 4:45 p.m.) in a dynamic environment, where you’ll have exposure to a variety of leading technologies while coordinating and resolving issues with a number of Sentry’s IT support teams. While working in Sentry’s Integrated Operations Center (IOC), you will be exposed to many technologies including AWS Cloud, Amazon Connect, Server Administration (Windows, Linux), Dynatrace, Opsgenie. In this role, you will:
• Troubleshoot and resolves IT operations production issues using support systems and associated tools to achieve efficient resolution via established procedures.
• Monitor the health of multiple environments, applications, web services, systems and telephony platforms using associated monitoring and reporting systems.
• Monitor the daily scheduled job processes to ensure successful completion. Restarts failed processes or escalates issues to appropriate IT resource.
• Resolve IT associate problems by answering questions and fulfilling requests., If you have specific questions regarding the position, application process, or are interested in learning more about Sentry, please reach out to Katelynne Rivera, Talent Acquisition Specialist Sr.

• Associates Degree or equivalent work experience.
• Preferred qualifications include; some continuing education courses in computer system operations.
• General understanding of computer server and networking concepts, telephony, storage equipment and associated software.
• Problem-solving, analytical skills and the ability to balance multiple priorities.
• Good organizational, human relations, and communication (verbal and written) skills.
• Attention to detail.

If you have experience in the skills listed above, we want you to consider joining the Sentry team!

You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, volunteer time off and more!

About Sentry

Our Background: We’re part of one of the largest and most financially secure mutual insurance groups in the nation. We’ve earned an A+ rating from AM Best every year since 1992. Our associates bring together diverse backgrounds, experiences, and skillsets to make Sentry who we are. We’re honored to earn a spot on Forbes list of America’s Best Midsize Employers, joining a select group of 400 companies. We’re in the business of helping others, and that includes the communities where we live and work. Our annual United Way campaign has raised more than $1 million for the past several years.

Our Stevens Point campus offers a full-service fitness center, swimming pool, basketball and racquetball courts, auto center, credit union, on-site Aspirus clinic, restaurants, boutique hotel, and the award-winning SentryWorld golf course.

Enjoy a three-day work week as an IT Operations Technician with Sentry! This position works on-site, three rotating 12-hour days per week from 5:15 a.m. - 4:45 p.m.

The IT Operation Technical team is a passionate team who takes pride in 24x7 monitoring and support to keep Sentry’s IT systems fully functional to be able to service both our external and internal customers.

At Sentry, we’re more than just insurance- We can offer you more than just a job, we want you to enjoy a career with us, where you’re in the driver’s seat of your career path with access to resources to help you succeed personally and professionally.

What You’ll Do

You’re a valuable contributor. As an associate at Sentry, we believe in your skills and knowledge. Your input and participation matters. You’ll have the opportunity to:

• Innovate: You’ll have the opportunity to grow and expand your IT skillset while providing exceptional customer service.

• Learn: Sentry provides several resources for furthering your career and continuing your personal development, including Sentry University, LinkedIn Learning, and developer-led educational sessions and communities.

• Grow: Sentry provides many opportunities to grow in your career. Through meaningful, ongoing conversations around growth and development, we encourage all associates to take ownership in their career path.