L3 Production Support Engineer / Application Support Engineer

• Respond to and resolve business queries within the ERFT space, ensuring timely and accurate support.
• Communicate with business lines and management regarding the overall status and health of applications.
• Identify areas for improvement in monitoring, application stability, and root cause analysis.
• Collaborate with Technology Infrastructure and Development Teams to support releases, upgrades, and system enhancements.
• Utilize tools such as Dynatrace, Splunk, ITSM, JIRA, and others to monitor, report, and resolve incidents effectively.

Our client, a leading financial services organization, is seeking a L3 Production Support Engineer / Application Support Engineer (Charlotte) to join their dynamic team. As a L3 Production Support Engineer / Application Support Engineer (Charlotte), you will be part of the Enterprise Risk and Finance APS supporting critical treasury portfolios. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a proactive approach to support and innovation, which will align successfully in the organization., * Minimum of 5+ years of production support experience in a technical environment.

• Strong SQL and UNIX/Linux knowledge for effective troubleshooting and support.
• Familiarity with the Software Development Life Cycle and ITIL frameworks.
• Excellent verbal and written communication skills to liaise with technical and non-technical teams.
• Experience with monitoring tools such as ITRS, DynaTrace, Splunk, and scripting with Python.

• Opportunity to work on critical treasury portfolios within a reputable financial organization.
• Engage with cutting-edge tools and technologies, including AI and cloud platforms.
• Collaborate with a diverse and talented team across multiple regions.
• Gain valuable experience supporting enterprise-level applications and infrastructure.
• Participate in continuous learning and professional development initiatives.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.