Service Manager for Extended Enterprise for AIRBUS

Orizon GmbH

Taufkirchen, Germany

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job source

DevOps Information Technology Atlassian Tools

Prepare, implement and realise services during the Life Cycle
Ensuring of the customer satisfaction in regards of the services, products and service support
Identifying opportunities to offer new services, products and service support
Acting as contact person for all internal and external stakeholders around the Extended Enterprise services
Performing performance reviews
Support in case of escalations, finding a solution and carrying out the necessary steps to maintain a trusting cooperation
Monitoring of the service quality based on existing SLAs
Ensuring smooth Entry-into-Service whenever a new Extended Enterprise solution is implemented

Completed studies in Computer Science, Engineering, Industrial Engineering, Economics or comparable
Work experience in the field of Customer Service, Project Management and knowledge in Extended Enterprise processes, methods and tools
Experience in service management and stakeholder management
Experience in design processes
Basic knowledge about network and virtualisation technologies
Use of JIRA & Confluence
Experience in DevOps, Infrastructure knowledge is a plus
Fluent English skills, written and spoken, Orizon’s “Aviation” unit is the specialist for personnel secondment in the aerospace sector and - thanks to its excellent industry experience - offers you interesting perspectives in this field. You have an appropriate qualification and are interested in working in the aerospace sector? Or you already have gained experience in aerospace? Then, we are exactly the right partner for you.

Attractive and fair salary conditions
Extensive employee benefit programme “Orizon PlusPoints”
Training measures suiting your tasks and activities
Up to 30 days of annual leave
Personal support and qualified advice from the Aviation Unit offices, e.g. in Hamburg-Finkenwerder, Stade, Augsburg, Munich or Bremen