Copier Field Service Technician Who Excels at Troubleshooting, Repairing, and Supporting Office Technology

Our Service Team in the greater Dallas/Ft. Worth is seeking a Field Service Technician who is focused and enthusiastic about servicing and repairing a variety of office equipment at various customer locations within a specific geographic area., * Achieve expected productivity & proficiency levels associated with assigned workload and level of experience.

• Manage territory, inventory, and customer relationships.
• Demonstrate excellent technical and customer relation skills.
• Assist with setup and delivery of equipment.
• Installation and configuration of basic networking settings, print drivers, and scan settings., The Copier Field Service Technician is responsible for diagnosing, repairing, installing, and maintaining office equipment within an assigned territory. This role performs equipment diagnostics, installations, removals, retrofits, and basic network connectivity setup, including IP configuration, printer driver installation, and customer training. The technician manages service calls, maintains accurate parts and car stock inventory, completes administrative requirements, and stays current on product training and technical certifications. Success in this role requires strong technical expertise, effective territory management, and a commitment to delivering exceptional customer service., * Diagnose, repair, install, remove, and retrofit office equipment.
• Perform basic network-connected device installations and customer training.
• Manage assigned service territory and respond to service requests efficiently.
• Maintain accurate parts inventory and company-required car stock.
• Complete service documentation and administrative tasks accurately and on time.
• Participate in ongoing technical training and development.
• Provide technical support and guidance to less experienced technicians.
• Build positive customer relationships and deliver a high level of customer satisfaction.
• Maintain a professional appearance and represent the company positively at all times.
• Comply with all company policies and procedures.

You are a manufacturer-certified Copier Field Service Technician (or have equivalent industry experience) with strong technical expertise and a passion for solving problems. Experience servicing Ricoh products is preferred. You excel at diagnosing and repairing equipment, work independently with a high level of professionalism, and are committed to delivering legendary customer service. Your strong troubleshooting skills, attention to detail, and customer-first mindset enable you to provide reliable solutions and build lasting customer relationships., * High school diploma or GED required.

• Technical school training and 2+ years of related service or repair experience preferred.
• Strong troubleshooting, diagnostic, and customer service skills.
• Ability to work independently while contributing as a team member.
• Valid Texas driver’s license.
• Ability to manage inventory and work effectively in a field-service environment.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
• A fast-paced growth industry focused on office technology.
• Access to local leadership.
• Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
• Opportunities for professional growth and development.
• Friendly and inclusive work environment that values teamwork, feedback, and collaboration.

Also, a complete benefit package that includes:

• Medical
• Dental
• Vision
• Life Insurance
• Accidental death and disability insurance
• Short- and long-term disability insurance
• 401K (with company match)

Knight Enterprise, a subsidiary of Knight Office Solutions, Inc., is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing., At Knight Office Solutions, you’ll be part of a team that values technical expertise, customer service excellence, and professional growth. We invest in our technicians through ongoing training, manufacturer certifications, and opportunities to expand your skills with industry-leading office technology. You’ll enjoy the independence of working in the field while having the support of a collaborative team that is committed to helping each other succeed. If you take pride in solving technical challenges, building strong customer relationships, and making a direct impact every day, you’ll find a rewarding career with us.