IT Support & Operations Administrator

Finish Line Auto Sales Inc.

Boston, MA, United States

30 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$58,240.0 - $68,640.0

Working hours

Regular working hours

Job source

Microsoft Windows Cloud Computing System Configuration Information Technology Operations Networking Basics Information Technology

Provide first-level technical support for hardware, software, network, and system issues, ensuring timely resolution of employee requests.
Install, configure, maintain, and troubleshoot computers, operating systems, software applications, printers, and other peripheral devices.
Monitor and support the daily operation of servers, networks, and IT infrastructure to ensure reliability, performance, and security.
Evaluate system performance and recommend improvements to increase efficiency, scalability, and cybersecurity.
Develop, maintain, and document IT policies, procedures, and best practices.
Coordinate with technology vendors and service providers for support, maintenance, and implementation of IT solutions.
Assist with the deployment of new technologies and system upgrades that support business objectives.
Partner with department leaders to understand technology needs and deliver effective solutions.
Maintain compliance with company IT policies, security standards, and industry best practices.
Support IT budgeting, asset management, and technology planning initiatives.
Stay current on emerging technologies, cybersecurity trends, and industry developments.
Manage multiple projects and priorities while delivering exceptional customer service.

Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent experience will be considered.
2+ years of experience in IT Support, Help Desk, Systems Administration, or IT Operations.
Experience installing, configuring, and supporting Windows-based hardware, operating systems, and software.
Working knowledge of networking fundamentals, cloud platforms, and IT infrastructure.
Experience troubleshooting hardware, software, printers, networking, and user account issues.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills with a customer-first approach.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Experience working with third-party vendors and technology providers is a plus.