IT Technician Tier II Support Specialist

• Support student on-boarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults in the approved ticketing system
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Monitor the help desk phones during business hours and submit tickets on the behalf of the caller
• Issue IT equipment to student classes and train the class on proper usage
• Patch and keep machines updated with the most up-to-date patches
• Other duties as assigned

• High diploma or GED equivalent
• Secret clearance
• Security + certification

Desired Skills:

• Willingness to learn and apply new skills
• Good organizational skills
• Customer service
• Patching and imaging systems
• Windows 11 administrator experience
• Ticketing system and metric experience
• Work well with others in a team environment
• Experience with AUDS/Microsoft Intune

The anticipated salary range for this position is $42,000 - $62,000, with the final offer determined based on factors such as the candidate’s experience, education, skills, certifications, and overall qualifications.

Plateau offers a comprehensive benefits package for eligible employees, which includes medical, dental, and vision insurance; a 401(k) retirement savings plan with company matching; paid time off (PTO); paid holidays; and additional employee benefit programs.

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.