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IT Technician - Intermediate

Plateau Group
Daleville, AL, United States
22 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
www.clearancejobs.com

Tech stack

Access Network Issue Tracking Systems SC Clearance

Job description

  • Support student onboarding by validating student network access
  • Ensure all requirements are met by the student while in processing to allow for network access
  • Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
  • Troubleshooting student devices when faults are encountered
  • Document all faults encountered and remediation of faults
  • Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
  • Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
  • Issue IT equipment to student classes and train the class on proper usage
  • Patch and keep machines updated with the most up-to-date patches
  • Other duties as assigned

Requirements

  • Secret clearance
  • Security + certification
  • 2-4 years of experience required

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.clearancejobs.com

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