IT Support Specialist

We are seeking a skilled and self-motivated IT Support Specialist to join our team. This is an in-house role responsible for managing, maintaining, and supporting all aspects of our IT environment. The ideal candidate will be capable of operating as a one-person IT department, taking full ownership of our technology infrastructure and day-to-day support needs., Help Desk & End-User Support

• Serve as the primary point of contact for all IT support requests across the organization

• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner

• Set up, configure, and maintain workstations, laptops, printers, and peripherals

• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)

Network & Infrastructure

• Monitor, maintain, and troubleshoot the company network including routers, switches, and firewalls

• Manage server infrastructure, including backups, updates, and performance monitoring

• Ensure network uptime, stability, and security across all locations

• Coordinate and manage VoIP/phone systems

Cybersecurity

• Implement and manage cybersecurity measures including antivirus, firewalls, and threat detection

• Ensure data protection and compliance with company security policies

• Manage user access controls, permissions, and password policies

• Conduct regular security audits and respond to incidents

Cloud & Systems Management

• Manage and administer Microsoft 365 / Azure environment

• Oversee cloud storage, migrations, and integrations

• Manage backup and disaster recovery systems to ensure business continuity

• Maintain software licensing and vendor relationships

IT Strategy & Planning

• Evaluate current systems and recommend improvements or upgrades

• Develop and maintain IT documentation, processes, and procedures

• Manage IT asset inventory and procurement

• Provide IT guidance to leadership and support organizational growth

Do you have experience in Windows?, * 3+ years of experience in an IT support or systems administration role

• Strong knowledge of Microsoft 365, Azure, and Windows environments

• Hands-on experience with networking (TCP/IP, DNS, DHCP, VLANs, firewalls)

• Experience managing servers, backups, and disaster recovery

• Solid understanding of cybersecurity best practices

• Ability to work independently and manage multiple priorities without supervision

• Strong communication skills - able to explain technical issues in plain language, * Experience working in a small- to mid-size business environment as a sole IT resource

• Relevant certifications: CompTIA A+, Network+, Security+, Microsoft Certified (MS-900 / AZ-900)

• Experience transitioning from an MSP or outsourced IT model to in-house

• Familiarity with VoIP systems and AV equipment

3.33.3 out of 5 stars Foxborough, MA 02035 $60,000 - $100,000 a year - Full-time, * Salary range of $60,000 - $100,000 annually, with the opportunity for increases based on performance.

• Opportunity to build and shape the IT function from the ground up

• Collaborative and supportive work environment

• Full-time, on-site position with growth potential