Field Underwriting Support

• Answers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service information
• Shares knowledge on underwriting practices and reinforces adherence to guidelines and/or procedures; brings about applicable resolutions to policy issues
• Possesses the ability to build rapport, solve problems, and collaborate with others to reach resolutions
• Maintains working knowledge of First Acceptance’s guidelines, billing structure, and underwriting practices
• Identifies necessary forms, attachments, and enclosures accordingly
• Supports other underwriting deliverables
• Other duties as assigned

Do you have experience in Underwriting?, Do you have a High school diploma or GED?, * Requires a high school diploma or equivalent

• Minimum two years of strong customer service experience in underwriting support or a financial services field
• Ability to provide direction and training to internal staff
• Proven success working in a fast-paced, task-driven work environment
• Experience organizing incoming workload for the team and validating that work items are completed
• Knowledgeable of and experience executing underwriting processes and procedures
• Knowledgeable of and experience researching customer billing and payment history, and processing insurance applications and endorsements
• Ability to multitask, be adaptive to change, and remain flexible to shift between assignments
• Excellent communication skills to build rapport and deepen relationships with team members, customers, and agents
• Bilingual (fluent in Spanish) strongly preferred
• Ability to calculate figures and amounts such as discounts, proportions, and complex percentages
• Computer competence in Microsoft (Office, Excel, Word, etc.)
• Able to lift 0-10 pounds without assistance