Senior Windows Server & Desktop Support Technician

• Windows Server 2016- 2025
• Active Directory Domain Services
• Group Policy Management
• DNS, DHCP, DFS
• File and Print Services
• Remote Desktop Services
• IIS Web Server
• Windows Server migrations
• Performance tuning
• Server hardening
• Patch management
• Disaster recovery

Microsoft 365 & Cloud

• Microsoft 365 Administration
• Exchange Online
• Azure Active Directory (Entra ID)
• SharePoint Online
• OneDrive
• Multi-Factor Authentication
• Conditional Access
• User provisioning

Desktop Support

• Windows 11 Pro
• Microsoft Office Suite
• Outlook
• Printer troubleshooting
• Laptop deployment
• Desktop deployment
• Hardware diagnostics
• Imaging
• Software installation
• Driver management
• Performance optimization
• Virus and malware removal

Virtualization

• Hyper-V
• VMware ESXi
• Proxmox

Networking

• TCP/IP
• VLANs
• DNS
• DHCP
• VPN
• Firewall configuration
• Wireless networking
• Routing and switching fundamentals
• Network troubleshooting
• Structured cabling

Backup & Disaster Recovery

• Veeam Backup & Replication
• Synology Backup
• Cloud backup services

Security

• Endpoint protection
• Microsoft Defender
• Trend Micro
• Windows Firewall
• Security auditing
• Patch management
• User permissions
• Access control Lists (ACL)
• Ransomware mitigation
• Vulnerability remediation

Remote Support Tools

• RDP
• TeamViewer
• N-Able Nsight
• Paessler PRTG

Additional Technologies

• PowerShell
• Batch scripting
• SQL basics
• VoIP support
• Network-attached storage
• UPS systems

• Excellent troubleshooting skills
• Strong analytical thinking
• Outstanding customer service
• Able to work independently
• Excellent documentation skills
• Team-oriented
• Organized and detail-oriented
• Able to manage multiple priorities
• Calm under pressure
• Strong communication skills, * Linux OS: 2 years (Required)
• Windows Server Repair: 5 years (Required)

License/Certification:

• CompTIA A+ (Required)
• CompTIA Network+ (Required)

Pulled from the full job description

• Referral program
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance