Application Systems Specialist-Associate

Application System Technical Analyst-Associate is responsible for providing analysis, design, configuration, testing, implementation and support (technical and functional) of administrative, financial, or clinical information systems. Familiarity and minimal experience with healthcare related information systems. Works on small, defined elements of large projects. Incumbent’s ability encompasses a subset of the total knowledge required within the application system technical analyst specialty area, and incumbent is in process of developing remaining skills. Requires additional support and/or training to become fully proficient. This position is overseen by higher level technical contributors such as the senior and consultant professionals.

This position is on-site with occasional work from home opportunities. Daily on-site presence is required.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

*Prefer candidates with experience in Vocera, Windows & Linux servers. ServiceNow, & Voice over IP technology.

Job Essentials

1. Under supervision, documents and recommends workflow changes and technical/functional designs needed to support the business requirements for common problems.
2. Under supervision, solves common issues, incidents, and problems according to agreed upon service levels and according to IS Standards. Collaboratively works with peers, internal and external stakeholders, and vendors.
3. Under supervision, configures, installs, implements, monitors and maintains systems with minimal complexity (applications, workflows, processes, etc.). Follows documentation standards.
4. Acquires and maintains a moderate/high-level understanding of the technical and functional architecture of assigned systems and integration.
5. Understands the security and compliance requirements and complies with all policies and procedures of assigned systems.
6. Participates in the creation and management of project plans. Consistently meets agreed upon deadlines or escalates issues, concerns and barriers to key project leaders. Assists in the prioritization of tasks / assignments.
7. Under supervision, tests applications, systems and configurations for projects with minimal complexity and according to IS standards.
8. Participates and collaborates with key stakeholders in the training of peers, end-users, and other IS team members.
9. Under supervision, participates in the development of training and knowledge based materials for use by peers, end-users and other IS team members.
10. Under supervision develops and implements communication plans to all stakeholder groups.
11. Consistently delivers an extraordinary customer experience when interacting with peers, end-users and others.
12. Maintains a moderate level of understanding of industry application /implementation methodologies, tools and techniques.

Bachelor’s degree in an information technology, clinical, or healthcare (clinical or business) related field, or four years of equivalent information systems, clinical, or clinical information system experience. Degree must be obtained through an accredited institution. Education is verified., Three years previous experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems.

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Experience consistently delivering an extraordinary customer experience when interacting with peers, end-users, and others.

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Demonstrated strong written and oral communication skills in English in a technical or healthcare environment.

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Demonstrated interpersonal skills.

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Ability to present ideas in user-friendly language.

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Self motivated and directed.

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Keen attention to detail.

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Ability to effectively prioritize and execute tasks in a high-pressure environment.

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Demonstrated strong customer service orientation.

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Experience in a healthcare environment.

Interact with others requiring the employee to communicate information.

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Operate computers and other IT equipment requiring the ability to move fingers and hands.

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See and read computer monitors and documents.

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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$26.80 - $41.63

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.