Help Desk Analyst II

• Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations.

• Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue.

• Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information.

• Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution.

• Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance.

• Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting.

• Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times. Requirements * Experience supporting end users in a help desk or desktop support environment.

Description We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory., * Working knowledge of Microsoft Windows 10 and broader Windows operating systems.

• Familiarity with Active Directory administration, including user account and access management.

• Ability to perform basic troubleshooting across desktops, servers, and networking components.

• Experience handling service desk tickets with strong attention to documentation and follow-up.

• Understanding of escalation practices and the ability to prioritize issues based on urgency and impact.

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