Help Desk Analyst I

Description We are looking for a Help Desk Analyst I to provide dependable technical support for end users in Connersville, Indiana. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting with Windows-based environments, user account support, and everyday technical issues. The person in this role will handle incoming service requests, resolve routine hardware and software concerns, and help maintain a smooth support experience across the organization.

Responsibilities:

• Respond to user support requests and deliver timely assistance for common desktop, software, and access-related issues.

• Diagnose and resolve routine problems involving Microsoft Windows and Windows 10 systems, escalating more complex incidents when needed.

• Manage service desk tickets by documenting issues accurately, tracking progress, and ensuring requests are closed appropriately.

• Support user account administration tasks in Active Directory, including access updates, password-related assistance, and basic account maintenance.

• Provide clear guidance to employees on troubleshooting steps, system usage, and standard technical procedures.

• Maintain organized records of reported issues, solutions provided, and follow-up actions to support consistent service delivery. Requirements * At least 1 year of experience in a help desk, desktop support, or technical support role.

• Working knowledge of Active Directory for basic user account and access support tasks.

• Hands-on experience supporting Microsoft Windows, including Windows 10 environments.

• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.

• Familiarity with service desk ticketing practices and accurate issue documentation.

• Strong communication skills with the ability to explain technical information clearly to end users. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.