Help Desk Analyst II

Robert Half

Lee, MA, United States

3 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$64,480.0

Working hours

Regular working hours

Job source

dejobs.org

Tech stack

Microsoft Windows Active Directory User Authentication Issue Tracking Systems Information Technology Operations Windows Desktop Connectivity Problems Break Fix

Job description

Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team.

The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users
Troubleshoot hardware, software, and user account issues
Assist with workstation deployments, upgrades, and replacements
Support user onboarding, offboarding, and access requests
Troubleshoot connectivity, authentication, and application-related issues
Document incidents, resolutions, and support procedures
Collaborate with other IT team members to resolve complex issues
Deliver professional and customer-focused support to end users

Requirements

3+ years of IT Support, Help Desk, Desktop Support, or Technical Support experience
Experience troubleshooting Windows-based workstations and common end-user technology issues
Familiarity with Active Directory, user account administration, and authentication troubleshooting
Experience diagnosing network connectivity issues
Strong communication and customer service skills
Ability to work independently and manage competing priorities, * Experience providing Tier 2 support in a business environment
Experience with ticketing systems
Exposure to Microsoft 365 administration and support
Experience supporting small to mid-sized user populations Technology Doesn’t Change the World, People Do.®

About the company

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.