Service Desk Technician

for speed and first-contact resolution. - Escalate complex technical issues to Tier 3 and support “smart hands” initiatives for advanced troubleshooting. - Deliver VIP user support and manage multiple priorities in a deadline-driven environment. - Ensure compliance with federal standards and processes, including Public Trust requirements. Required Skills and Experience - Minimum 2 years’ experience with a Bachelor’s degree, or 4 years with a High School diploma; Master’s degree holders considered with relevant skills. - At least 1 year supporting users in a help desk environment with ITSM tools (preferably ServiceNow). - Strong troubleshooting and analytical abilities. - Excellent verbal and written communication skills. - Proven customer service orientation and ability to thrive under pressure. - Ability to obtain and maintain a Public Trust clearance. - Must reside within 50 miles of Philadelphia, PA. Preferred Skills - Experience supporting VIP/federal users. - Advanced knowledge of ServiceNow ITSM. - Exposure to high-volume, SLA-driven support environments. Benefits - Hybrid work schedule with regular onsite collaboration. - Opportunity to support high-impact federal projects. - Career development and learning opportunities with exposure to advanced ITSM tools. - Work alongside experienced IT professionals in a team-oriented environment. How to Apply Are you ready to elevate your IT career and deliver top-tier service in a federal environment? Submit your resume today to take the next step as a Service Desk Technician in Philadelphia! (JSON format)