Special Testing Services Coordinator

• Strong phone etiquette; communication with high inbound and outbound calls
• Handles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans,payersand other governing sources.
• Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements.
• Documents reporting or call history in the patient file and maintains appropriate records.
• Uses established protocolsfor reporting client concerns.
• May provide technical training to new hires and coach less experienced staff.
• Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement.
• May assist Manager in the delegation of work.
• Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls.
• Other duties as required.

• 5-7 years of experience in call center/ customer service
• High volume phone communication
• Inbound and outbound pone experience
• Excellent customer service skills
• Strong understanding of medical terminology required
• Requires knowledge of the billing and laboratory testing operation
• Demonstrated experience utilizing strong independentproblem-solvingskills

Preferred Work Experience:

• Medical Billing experience

Skills:

• Must have strong communication skills
• Proficiency with Microsoft Office products required (Excel, Word,PowerPoint, etc.)
• Ability to handle complex processes
• Must exhibit comfortable interaction with technical staff including laboratory managers,medicalleaders, and other technical personnel

Education

• High School diploma or equivalent (required)
• Bachelor’s Degree a plus

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans,payersand other governing sources. Handles all payer, physician and patient contact received by telephone and in writing.Troubleshoots both complex medical/technical compliance and routine requests.Deals with the coordination and review of laboratory testing and billing processes. Collaborates with otherthird-partypartners as needed.