Laboratory Technical Support Representative III

• Able to perform all duties of an AP Support Rep II.
• Provide QA/QC support
• Provide training to newly hired employees, as needed
• Monitor and manage TIQ process
• Process and manage send out testing
• Manage and respond to problem tracking incidents
• Monitor and manage pending lists
• May administer and track approved release of AP materials according to corporate policy
• May document client calls as indicated in corporate AP Report Notification policy
• Handle escalated calls and follow up with clients
• Resolve complex customer and AP support issues
• Cross training in both cytology and pathology support tasks
• Participate as a team member in department process improvement activities
• Ensure compliance with all local, federal, CLIA and CAP regulations.
• Other duties, as assigned by supervisor.

Required Work Experience:

3 years of related experience

Preferred Work Experience:

Quest LIS knowledge

Previous experience with Project Management

Physical and Mental Requirements:

Must be able to sit and/or stand for long periods of time.

Knowledge:

Knowledge of medical terminology

Skills:

• PC skills, to include MS Office - Outlook/Excel/PowerPoint
• Strong data entry skills
• Good clerical, organizational, problem solving, phone and communication skills
• Leadership skills
• IT Background and able to troubleshoot computer issues

Education

• Bachelor’s Degree (Preferred)
• High School Diploma or Equivalent (Required)

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Anatomic Pathology Support Representative III position is for an individual with previous AP support experience. The individual will handle escalated/complex AP support functions, pending list issues and QA/QC functions.