TSSCI Tier 1 Network Monitor

Insight Global is seeking a qualified TS Network Monitor in support of one of our large federal clients at Langley AFB in Hampton, VA. This candidate will be supporting and be responsible for providing Tier-1 network monitoring, operational support, and Helpdesk services across a global enterprise. Their day to day will include but is not limited to:

• Monitor all nodes for operational integrity
• Initiate, maintain and respond to trouble tickets and other logs to document these anomalies as well as corrective actions
• Populate and examine trouble and error logs for troubleshooting and capturing metrics
• Provide technical support in data network planning, engineering, and design, as well as resolving problems or escalating to the appropriate level
• Monitor and administer network tools for troubleshooting and metrics for trends analysis
• Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
• Report all trouble calls upon receipt

• 3+ years of IT/service desk/help desk experience
• Basic knowledge of network monitoring tools
• Possesses an active TS Clearance with SCI eligibility
• Possess IAT Level II Security+ certification
• Ability to work on a shift-work on a 24 hour/7 day a week environment

$30/hr to $33hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.