IT Support Analyst

The IT Support Analyst works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users. This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches and solutions. This position must develop and maintain good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction., Your Day to Day as an IT Support Analyst:

• Provide 1st and 2nd level Service Desk support to end users and remote Site Administrators.
• Provide a high degree of customer satisfaction, functioning as a customer liaison for IT related issues.
• Proactively track and follow up on complex customer issues ensuring that all incidents are resolved to the customer’s satisfaction.
• Monitor opened tickets assigned to the Service Desk to verify correct assignment, ensure timely customer follow-up and resolution.
• Manage security groups, computers, and users in Active Directory.
• Analyze and solve all problems relating to: PCs, laptops, printers, phones, tablets, cabling, AD services, DNS, DHCP and related end user devices.
• Plan and execute user system refresh.
• Install, relocate and upgrade PC hardware, software, peripherals, and other devices to satisfy business and/or end-user requirements
• Work with IT Operations management to determine strategic directions for the desktop environment, including the evaluation and testing of new technologies.
• Troubleshoot and support proprietary software programs and third-party software and applications.
• Develop work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment.
• Carry out audit tasks to ensure secure systems and management oversight are performed to meet SOX and internal audit commitments.

• HS Diploma/GED.
• At least 2 years of IT-related job experience.
• Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications.
• Experience in PC imaging and software package deployment.
• Demonstrated ability to successfully handle multiple complex situations and tasks independently, and to manage priorities successfully.
• Ability to identify, research, and resolve desktop system issues in a timely manner.
• Commitment to ongoing training and new system implementation.
• Excellent written and oral communication skills.
• Ability to develop effective working relationships with customers, co-workers and Administration.
• Ability to make contacts with other departments, requiring tact and judgment to ensure effective support.
• Must be a U.S. citizen.
• Must have the ability to obtain and maintain a DOE (Department of Energy) security clearance.

Preferred Qualifications:

• Bachelor’s Degree.
• Experience working within a ticket system (i.e., ServiceNow or Ivanti).

• Competitive salary and benefits package, including health, dental, and retirement plans.
• Flexible work schedules and paid time off to promote a healthy work-life balance.
• Professional development opportunities, including mentorship programs and sponsorship for continuing education.
• An inclusive atmosphere that celebrates new perspectives and supports collaboration between different generations.
• The chance to be part of a mission-driven organization making a positive impact on the future of energy.
• Opportunities for continuous learning and training to grow throughout your career!

Pay: $[[cust_salaryMin]] - $[[cust_salaryMax]]

The base salary range for this position in [[stateProvince]] at the start of employment is expected to be between $[[cust_salaryMin]] and $[[cust_salaryMax]] per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed ‘at-will,’ unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.

As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities (“BWXT” or the “Company”) complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit www.bwxt.com . Follow us on LinkedIn (https://www.linkedin.com/company/bwx-technologies/mycompany/?viewAsMember=true) , X (https://twitter.com/BWXT) , Facebook (https://www.facebook.com/BWXTech) and Instagram (https://www.instagram.com/bwxtechnologies/) .

Welcome to BWXT

We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you’ll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.