IT Support Engineer - Evening Shift

As the primary on-site IT presence from mid-afternoon through midnight, this individual operates with a high degree of autonomy, resolving user requests and incidents independently, keeping our service records accurate, and ensuring that meeting spaces, equipment, and inventory are ready for the next business day. Beyond day-to-day support, the role contributes meaningfully to IT infrastructure projects and cross-team initiatives, requiring someone who can juggle a live support queue alongside project deliverables without letting either slip. This is a hands-on, in-office role well suited to someone who takes ownership, works methodically without direct supervision, and understands that responsiveness and discretion matter in a fast-paced investment environment., * Incident & Request Management

• Identity & Access (Onboarding & Offboarding)
• Desktop, Imaging & Provisioning
• Office Moves & Physical Support
• Inventory & Asset Management
• Conference Rooms & Shared Spaces
• Autonomy & Ownership
• Project & Infrastructure Support

• CompTIA A+ certification (or demonstrable equivalent hands-on experience)
• Proven experience providing hands-on desktop and end-user support in a corporate environment
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory, and standard end-user hardware/peripherals
• Experience using an ITSM/ticketing platform (ServiceNow strongly preferred) to document and manage work
• Experience with remote-access and remote-support tools (e.g., Remote Desktop Protocol, remote assistance/screen-sharing utilities) to troubleshoot off-site users
• Solid understanding of information-security best practices:least-privilege access, credential handling, phishing awareness, and adherence to access-control and change-management process appropriate to a regulated financial-services environment.
• Experience with user provisioning and deprovisioning (onboarding and offboarding), including timely and accurate account and access deactivation
• Strong troubleshooting ability and comfort resolving issues independently
• Excellent communication skills and a professional, service-oriented manner when supporting staff, including senior executives.
• Reliability and discretion appropriate to a regulated financial-services environment.

Preferred Qualifications

• Experience with Intune, Autopilot, and modern device provisioning.
• Familiarity with endpoint management/telemetry tooling
• Experience supporting conference room AV, Zoom and Microsoft Teams Rooms.
• Prior experience in financial services or another regulated industry.

Physical & Working Conditions

• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to stand, kneel, crouch, and work under desks and in equipment rooms for extended periods, including cabling and hardware setup.
• Willingness to participate in a weekend on-call rotation (approximately once every eight weeks)., * Windows 10/11: 8 years (Required)
• ITSM/ticketing platform (ServiceNow): 8 years (Required)
• (onboarding and offboarding): 4 years (Required)
• Active Directory: 6 years (Required)

License/Certification:

• CompTIA A+ (Required)

$40 - $55 an hour - Contract