Support Services Analyst

The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Sioux Falls Metro Center primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for. This position is located in Sioux Falls, SD. Must be authorized to work in the U.S. Sponsorship is not available for this position., Provide advanced computer support activities and support projects to ensure clients computers are functional and performing efficiently. This includes, but is not limited to, computer labs, equipment, classrooms, simulation rooms etc. This position primarily supports Sioux Falls locations with remote and in person support to other locations as needed., Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Frequent Change, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Pace-fast, Reading, Reasoning, Verbal Communication, Written Communication Protective Clothing/Equipment

Please check the appropriate response for this position’s use of the following protective clothing or equipment. If other protection is used please identify Physical Requirements

Please designate the physical requirements of this position Bending, Stooping, Twisting, Carrying, Crouching, Driving, Kneeling, Lifting Above Waist, Lifting Below Waist, Lifting light, Lifting moderate, Lifting heavy, Reaching, Sitting for sustained periods of time, Squatting, Standing for sustained periods of time, Use Both Hands, Use of Either Hand, Independently, Walking, Wrist Movement (twisting or rotating) Describe any of the conditions selected Often carrying IT equipment or shipped IT products Sensory Requirements

Please check the appropriate response that describe the sensory requirements for this position. Speaking, Vision (With and without corrective lenses)

Knowledge, Skills & Abilities: Knowledge of:

• A wide variety of computer software, hardware, telephony and peripherals.
• University IT Security standards and incorporate that knowledge in the support process.
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
• In depth hardware and software troubleshooting.
• Installing operating systems and software.
• Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management)

Skill & Ability to:

• Diagnose and resolve workstation, laptop and network problems.
• Operate a variety of software applications.
• Establish effective working relationships.
• Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors
• Work both independently and as part of a team.
• Identify areas for professional growth and learn new skills

Required License: Valid driver’s license or ability to obtain one within 30 days of hire.

SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university’s guidelines., Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day. Please describe, in more detail, any of the conditions checked above Working Environment

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Classroom Environment, Office Environment If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.