Support Services Analyst

The Bureau of Information and Technology (BIT) has a full-time permanent position open for a Support Services Analyst. Under administrative supervision, applies depth of knowledge and skill in complex and varied work situations while providing excellent customer service. Responsibilities include imaging and deployment of computers, installing and configuring software and peripherals and assisting users during deployments. Other duties include, but not limited to; troubleshooting hardware/software failures, processing break/fix tickets, replacing network equipment and creating documentation.

Do you have a valid Driver’s License license?, Do you have experience in Technical support via phone?, Do you have a Associate’s degree?, If you are highly motivated, enjoy helping customers, and looking to build a career in IT service delivery, we want you to join our team!, * Associates Degree or 2 years work experience in a related computer support field is preferred;

• valid driver’s license required.

Knowledge, Skills, and Abilities:

• Microsoft Operating Systems;
• Microsoft Office 365 and Teams;
• Active Directory;
• Microsoft Azure Entra ID;
• ability to work effectively alone or in a team environment;
• ability to identify and resolve hardware/software issues on various computer hardware platforms;
• ability to create and document;
• skill to interface with users via our service delivery system, telephone, chat, or electronic mail;
• communicate well both verbally and in written form;
• manage time, prioritize work and complete work within assigned timeframes;
• provide quality customer service;
• knowledge in the operation of computers and networking.

Additional Requirements: To be considered, please attach your resume.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance

• Paid holidays, Benefits of working for the State of South Dakota include:

• multiple health plan options, including a $0 employee premium option;
• 6% fully matched retirement plan. Includes long term disability and family survivor benefits;
• $25,000 paid life insurance;
• generous leave policies;
• stable industry sector;
• flexible work schedule, providing the ability to maintain a great work/life balance.