Level 1 Help Desk/Hardware Technician

• Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets, calls, emails, and inquiries; efficiently troubleshoot and resolve software, application, network connectivity, access, and basic hardware issues.
• Diagnose, troubleshoot, and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely, thorough, and effective solutions.
• Install, configure, relocate, and maintain peripheral and network endpoint hardware, including printers, scanners, cameras, and other related equipment.
• Install, configure, upgrade, repair, and maintain Microsoft Windows PCs, laptops, tablets, smartphones, and standardized applications; perform imaging, software deployments, and basic hardware diagnostics/repairs.
• Install, relocate, configure, and maintain peripheral and network endpoint hardware including: printers, scanners, IP phones, signature pads, cameras, and other end-user devices.
• Assist with on-site hardware inventory, equipment needs identification, and maintenance of critical end-user infrastructure; perform preventive maintenance and hardware audits.
• Collaborate with the IT Director, Senior System Administrator, and external providers on major issues, vendor escalations, defective hardware returns, and project-related hardware tasks.
• Maintain detailed and accurate documentation, checklists, and records related to help desk processes, hardware configurations, system setups, and issue resolution.
• Support additional IT initiatives and responsibilities as assigned, including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.

• Basic knowledge of Windows operating systems, common business applications, hardware troubleshooting, and remote support tools
• Previous IT experience preferred, but not required
• Strong written and verbal communication skills
• Organized, approachable, and team-oriented personality
• Ability to work independently with minimal supervision
• Strong time management and prioritization skills
• Pleasant and professional demeanor in all internal and vendor communications
• Ability to multitask effectively and manage daily responsibilities without direct supervision
• Valid driver’s license with a clean driving record

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It’s our Mission to Keep People Moving, and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!