SCRUM MASTER L1

The Problem Manager is responsible for managing the end-to-end lifecycle of problems within the IT environment, with the objective of preventing incidents, eliminating recurring issues, and minimizing business impact. This role operates within IT Service Management (ITSM) frameworks (e.g., ITIL) and bridges reactive incident response with proactive service improvement. The Problem Manager leads structured analysis of incident data to identify root causes, coordinates cross-functional remediation efforts, and ensures permanent fixes or effective workarounds are implemented and institutionalized, driving stability.

ITIL Framework Problem Management Incident / Change Management Root Cause Analysis (RCA - 5 Whys) Splunk ServiceNow / Remedy Analytical & Stakeholder Management

Secondary Skills: Automation & self-healing systems Proactive monitoring Continuous improvement Enterprise-scale RCA Reporting & documentation Leadership & facilitation skills, Incident / Problem / Change Management, Release / Deployment, Operational Readiness Deliver cross-functional solutions and drive thematic analysis to minimize risk Working knowledge of Splunk and analysis tools Strong written and verbal communication skills to translate complex technical issues to stakeholders Ability to work independently and as part of a team Strong understanding of operational/business processes and stakeholder management Strategic mindset with attention to patterns and trends Proven capability to lead deep-dive investigations and drive resolution Detail-oriented with focus on documentation, SLA adherence, and continuous improvement Excellent leadership and facilitation skills Experience with BMC Remedy, ServiceNow, and Microsoft tools

Mandatory Skills: ITIL Problem Mgmt .

Experience: 5-8 Years .

Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Disability insurance, The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.