TECHNICAL LEAD L1

Onsite Tech lead responsible for overseeing DCMS operations, ensuring seamless content delivery, system performance, and user support. Leads incident management, stakeholder coordination, and cross-team collaboration to resolve issues and drive continuous service improvement. Ensures system reliability through proactive monitoring, maintenance, and root cause analysis., Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting. Enable immediate onsite action for critical incidents and access issues Lead incident, problem, and service recovery management during outages Serve as primary interface with LAWA IT and Business teams ensuring real-time communication and issue tracking. Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners for timely resolution of incidents and continuous service improvement. Review and approve scheduled maintenance and application upgrades Monitor offshore deliverables, ensuring consistent service quality Perform root cause analysis to resolve production issues. Diagnose and troubleshoot DSD & ACN applications. Support and manage DCMS platform, ensuring seamless content delivery and system performance. Conduct preventive maintenance, system health checks, patching, performance tuning, and software upgrades within defined maintenance windows.

Strong troubleshooting across Application + Cloud + Infrastructure Hands-on Azure cloud operations exposure ITSM expertise (ServiceNow) Network and system administration expertise Excellent communication and stakeholder management Ability to manage critical incidents within SLA Collaborative approach with client-offshore teams, 12-15 years of experience in IT including application support programs Strong experience in application/platform operations, incident management, and production support environments Proficiency in troubleshooting applications, performing root cause analysis, and managing system performance Hands-on experience with ITSM tools (e.g., ServiceNow) and stakeholder coordination in a multi-vendor environment Knowledge of preventive maintenance, system upgrades, patching, and offshore team coordination

Mandatory Skills: Telecom Unified Communications SIP .

Experience: 5-8 Years .

3.83.8 out of 5 stars Los Angeles, CA 90001 $60,000 - $148,500 a year, Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Disability insurance, The expected compensation for this role ranges from $60,000 to $148,500 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.