IT Support Specialist (Hybrid)

Job Location: This is a hybrid position. You will work a combination of on-site days at our Morrisville, NC office and remote days, with scheduling coordinated with your manager. Reliable internet access is required on remote days., * Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system

• Diagnose and troubleshoot hardware, software, and network issues for end users
• Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
• Assist with onboarding new employees, including account creation and equipment setup
• Escalate complex issues to Tier 2 support teams with thorough documentation
• Maintain accurate records of issues, resolutions, and asset inventory
• Follow IT policies, procedures, and security best practices
• Provide a positive support experience with clear, friendly communication

Do you have experience in Microsoft Teams?, Do you have a Associate’s degree?, * Basic understanding of Windows and/or macOS operating systems

• Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel)
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Remote Support Tools: Proficiency in using remote support tools to assist users

Preferred:

• Experience with ticketing systems
• Basic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)
• Prior customer service or technical support experience
• Software development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools

Education and Experience:

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is preferred
• 3+ years of experience in IT Support, or similar role

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Ability to occasionally travel to solar facilities or meetings

Pulled from the full job description

• Pet insurance
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k) with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Short-term and Long-term disability
• Critical illness
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee assistance program
• Life insurance
• Opportunities for advancement
• Training and Development
• Legal and Identity Theft
• Pet Insurance

Act Power Services does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies