IT Support Technician (Level 2)

• We’re looking for someone who enjoys solving difficult technical problems.
• When something doesn’t make sense, your first instinct is to investigate, research, form theories, test them, and keep digging until you understand the root cause.
• You don’t have to know everything.
• You do have to enjoy figuring things out.

Technology Isn’t Just Your Job

• Technology is something you naturally enjoy.
• Maybe you watch technical YouTube channels.
• Maybe you’ve built a home lab.
• Maybe you experiment with AI.
• Maybe you simply enjoy reading about new technology.
• The common thread is curiosity.
• Nobody has to convince you to keep learning because that’s already who you are.

We Measure Success Differently

• We don’t measure success by how many tickets you close.
• We measure success by how many client problems you solve.
• That means taking ownership from beginning to end.
• Researching before asking for help.
• Documenting what you learn.
• Thinking beyond today’s ticket to tomorrow’s solution.

Communication Is Part of the Job

• Technical ability earns trust.
• Communication keeps it.
• Clients should never wonder what’s happening.
• Neither should your teammates.
• We value technicians who communicate clearly, document thoroughly, ask thoughtful questions, and explain technical concepts in plain English.

AI Is Part of Your Toolbox

• We expect our technicians to use modern AI tools to research issues, improve documentation, learn faster, and become more effective.
• The best technicians don’t blindly trust AI.
• They verify it.
• They think critically.
• They understand why a solution works before recommending it to a client.

How We Work

At BlueBolt we believe:

• Curiosity beats memorization.
• Ownership beats excuses.
• Communication beats assumptions.
• Documentation saves everyone time.
• Teamwork makes everyone better.
• Clients deserve technicians who genuinely care about their business.

You’ll Probably Enjoy Working Here If You…

• Enjoy learning new technology.
• Like troubleshooting things you’ve never seen before.
• Take ownership instead of passing problems to someone else.
• Enjoy helping teammates.
• Can explain technical concepts without talking down to people.
• Like leaving systems better than you found them.
• Believe there’s almost always a better solution.

What You’ll Do

• Troubleshoot Microsoft Windows, Microsoft 365, Windows Server, networking, and business applications.
• Support small and mid-sized businesses throughout Central Texas.
• Work remotely and occasionally onsite.
• Create and maintain technical documentation.
• Collaborate with other technicians to solve difficult issues.
• Build long-term relationships with the clients you support.

• 4+ years supporting Windows environments.
• Experience with Microsoft 365, Active Directory, Windows Server, networking, and common business applications.
• MSP experience is a plus.
• Certifications such as CompTIA A+, Network+, or Security+ are valued but not required., Attention to detail matters at BlueBolt., * High school or equivalent (Preferred), * Help desk: 4 years (Required)
• Windows: 6 years (Required)
• Microsoft Windows Server: 4 years (Required)

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off
• Flexible schedule, * Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

BlueBolt Technology Management provides managed IT services to small and medium-sized businesses, with a strong focus on architecture, engineering, and construction firms. We build long-term client relationships by solving problems, communicating well, and continually improving.