IT Operations Lead / Systems Engineer Lead

We’re looking for an experienced IT Operations professional to serve as the primary technology owner for our Cleveland site. This individual will take a “site owner” mentality, acting as the point of contact for the site leadership and value stream, ensuring systems, infrastructure, applications, and end-user technology are running efficiently and reliably. While this role requires a strong technical foundation, the focus is less on building infrastructure and more on operational ownership, coordination, and maintaining a stable IT environment. The ideal candidate has experience leading IT operations, supporting Level 1 and Level 2 teams, coordinating vendors, and acting as the bridge between business users, technical teams with strong technical knowhow. This role suits a true technology enthusiast (“techie at heart”) who enjoys understanding how things work, experimenting with new technologies, and rolling up their sleeves to solve technical challenges.

Responsibilities

• Serve as the local site IT Manager for the Cleveland facility, ensuring a stable and reliable IT environment.
• Oversee day-to-day local site projects, infrastructure health, ensuring IT changes / patch schedules are coordinated with production schedules.
• Coordinate support across infrastructure, applications, networking, security, and business systems.
• Understand and manage the production line dependencies on IT hardware and systems.
• Drive timely resolution of end-user support activities.
• Ensure effective management of Printer, mobile phone, site comms.
• Manage relationships with external technology vendors and service providers, including internet, telecommunications, and infrastructure partners.
• Coordinate onboarding, workstation deployment, patching, software maintenance, and endpoint management activities.
• Ensure Wi-Fi, network connectivity, conferencing technology, and site infrastructure remain operational and available.
• Support rack-and-stack activities, hardware deployments, equipment lifecycle management, and site technology refreshes.
• Partner with business leaders to understand operational needs and ensure critical applications are properly supported.
• Coordinate infrastructure changes, upgrades, maintenance windows, and technology projects.
• Drive continuous improvement in IT operations, documentation, and support processes.
• Maintain a proactive ownership mindset with a focus on minimizing downtime and improving the employee experience.

Technical Environment

• Windows Server
• Active Directory
• Entra
• Office 365
• VMware / Hyper-V
• Cisco Networking
• Palo Alto
• Veeam
• NetApp
• Windows 11 Endpoints
• Manufacturing and business-critical applications

• 8+ years of IT infrastructure, systems administration, or IT operations experience.
• Strong hands-on technical expertise with a genuine passion for technology.
• Experience managing or leading IT operations within a site, plant, office, or distributed environment.
• Strong understanding of infrastructure, networking, endpoint support, and application support.
• Experience overseeing Level 1 and Level 2 support functions.
• Ability to coordinate across multiple technology teams and vendors.
• Strong troubleshooting, communication, and organizational skills.
• Proven ability to take ownership of technology operations and drive issues to resolution.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.