Product Support Analyst

• Lead support for the electronic Prep system (Prep E), ensuring system reliability and high-quality service delivery.
• Support the development and enhancement of monitoring and alerting solutions using tools like DataDog, Grafana, and AWS Lambda.
• Engage in proactive troubleshooting to identify root causes of system issues and implement technical improvements.
• Enrich documentation and troubleshooting processes to support restaurant-level systems effectively.
• Build automation tools to streamline support workflows, reduce manual effort, and enhance system stability.

Our client, a leading innovator in the hospitality technology sector, is seeking a Product Support Analyst to join their dynamic team. As a Product Support Analyst, you will be part of the Infrastructure Support Department supporting the Front of House platform team. The ideal candidate will demonstrate strong analytical skills, proactive problem-solving abilities, and excellent communication skills, which will align successfully in the organization., * 1-3 years of experience in Observability, Software Engineering, Automation, DevOps, or SRE roles.

• Strong communication, presentation, and problem-solving skills with the ability to translate business needs into technical solutions.
• Familiarity with software development principles, including SDLC and CI/CD practices.
• Basic understanding of object-oriented programming, scripting languages, and Infrastructure as Code.
• Ability to work collaboratively in a fast-paced, innovative environment.

What’s in it for me?

• Opportunity to work with industry-leading tools and cutting-edge platforms.
• Engage in meaningful work that directly impacts business operations and customer experience.
• Join a supportive and inclusive team committed to professional growth.
• Work in a hybrid environment with a flexible schedule.
• Potential for contract extension or conversion based on performance and business needs.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.