Entry Level IT Help Desk

• Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow or Jira, providing clear and effective solutions.
• Troubleshoot software issues across various operating systems including Windows, macOS, and Linux, ensuring optimal performance.
• Support network administration tasks such as configuring LAN (Local Area Network), DNS (Domain Name System), TCP/IP protocols, VPN (Virtual Private Network), firewall settings, and Cisco Meraki devices.
• Collaborate with team members on troubleshooting network issues using analysis skills related to TCP, TCP/IP, DNS, DHCP, and network hardware like switches and routers.
• Support the deployment and configuration of mobile devices and assist users with operating system updates or issues.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, We are seeking a motivated and detail-oriented Entry Level IT Help Desk technician to join our dynamic IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing essential support to ensure smooth operation of computer systems, software applications, and network infrastructure. This paid position offers an excellent opportunity to develop foundational skills in information technology while contributing to a collaborative and innovative environment. Your proactive approach and excellent communication skills will help resolve technical challenges efficiently, ensuring users stay productive and satisfied. Training is provided for this role., * High school diploma or equivalent required; some college coursework in Information Technology or related field preferred.

• Basic understanding of computer hardware components and operating systems including Windows, macOS, Linux.
• Familiarity with software troubleshooting techniques for common applications like Microsoft Office suite.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.
• Eagerness to learn new technologies such as Microsoft Windows Server environments or BMC Remedy platform.
• Customer service orientation with a proactive attitude toward problem-solving and support delivery. Join us as an Entry Level IT Help Desk technician where your enthusiasm for technology meets your desire to make a real impact! Develop your skills in a supportive environment that values continuous learning while helping users overcome technical challenges swiftly and confidently. This is your chance to kick-start a rewarding career in IT support!

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Flexible schedule, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Parental leave
• Vision insurance