Entry Level IT Help Desk Technician

In this role, you will assist businesses with day-to-day technical support, troubleshoot computer and Microsoft 365 issues, and help users resolve IT problems. You will work alongside experienced IT professionals and gain hands-on experience supporting a variety of technologies in a fast-paced managed IT services (MSP) environment., * Respond to help desk requests via phone, email, and remote support tools

• Troubleshoot common technical issues involving:
• Windows PCs and laptops
• Microsoft 365 (Outlook, Teams, OneDrive, email issues)
• Password resets and account access
• Printers, scanners, and peripherals
• Basic networking and internet connectivity issues
• Assist with computer setup, onboarding, and software installation
• Document work performed in the ticketing system
• Escalate more advanced technical issues when needed
• Provide excellent customer service and communicate technical information clearly to end users
• Learn and grow technical skills while supporting small business environments

Do you have experience in Windows?, Do you have a Bachelor’s degree?, We are looking for a motivated, reliable, and customer-focused Entry-Level Help Desk Technician to join our growing IT team. This is a great opportunity for someone looking to start or grow their career in Information Technology., We are willing to train the right candidate who has a strong work ethic, great communication skills, and a passion for technology., * Basic understanding of Windows operating systems and computer troubleshooting

• Familiarity with Microsoft Office / Microsoft 365
• Strong communication and customer service skills
• Interest in technology and willingness to learn
• Ability to multitask and stay organized in a fast-paced environment
• Previous customer service, retail tech, help desk, or IT experience is a plus, but not required

Nice to Have (Not Required)

• Exposure to Active Directory, Microsoft 365 Admin Center, or networking concepts
• Experience with ticketing systems
• IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals, * Bachelor’s (Preferred)

Pulled from the full job description

• 401(k)
• Paid time off
• Flexible schedule, Why Join Us?
• Hands-on experience in a real-world IT environment
• Opportunity for growth and technical development
• Exposure to Microsoft 365, networking, cybersecurity, and business IT systems
• Flexible schedule (20-40 hours per week)

Pay: From $23.50 per hour, * 401(k)

• Paid time off