Senior Systems Technician

As a Senior Systems Technician, you’ll be tasked with installing and/or servicing of complex residential and commercial solutions including wired and wireless systems. Responsibilities also include a basic understanding of access control and video surveillance systems, ability to troubleshoot more complex systems including network issues, and work with basic integration. A more effective communicator, they also serve as a mentor to junior technicians and shares learned technical information to improve individual and branch capabilities.

What You’ll Do:

• Install/service residential and/or commercial systems:
• Complete installation and/or servicing of various types of security systems, including wired and wireless systems, with minimal supervision.
• Troubleshoot more complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customer and answer questions.
• Keep job site clean & organized so work can be performed in the safest manner possible.
• Employ basic logic skills to move an issue to resolution.
• Train and mentor technicians:
• Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
• Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

Do you have a valid Driver’s License license?, Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, + High School Diploma or equivalent.

• 3 - 5 years of field experience or equivalent technical education or certification.
• Minimum of 2 years of life safety and home automation equipment experience- preferred
• Certification/License:
• Valid driver’s license with an acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• NICET Fire or Video Level 1 - preferred.
• Communication:
• Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
• Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction.
• Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members., * Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off for vacation, sick days and floating holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we’d love to hear from you!