IT Hardware Technician

ER2 is seeking a hands-on IT Hardware Configuration & Refurbishment Technician to support device deployment, testing, repair, and refurbishment operations. This role plays an important part in helping extend the life of technology through responsible IT asset management and redeployment.

We’re looking for someone who enjoys problem-solving, working with technology, and taking pride in producing high-quality work in a fast-paced team environment.

• Schedule: Monday - Friday

  8:00 AM - 5:00 PM

• Compensation: $21-$25/hour DOE
• Reports To: Director of ITAM, Device Configuration & Deployment
• Configure, provision, and deploy laptops, desktops, and other IT equipment
• Utilize IT Asset Management (ITAM) systems and deployment tools such as Autopilot
• Complete custom device builds and ensure proper asset tagging and labeling

Hardware Refurbishment & Repair

• Test, diagnose, reimage, refurbish, and repair returned equipment
• Perform hardware upgrades and component replacements as needed
• Clean, sanitize, package, and prepare equipment for redeployment

Quality Control & Documentation

• Verify configured and refurbished devices meet company and client standards
• Maintain accurate records of repairs, RMAs, warranty claims, and asset activity
• Assist with inventory organization and spare parts tracking

Troubleshooting & Team Support

• Troubleshoot hardware and software issues
• Collaborate with operations, inventory, and project teams to coordinate workflow
• Assist with onboarding and training new technicians as needed

Compliance & Continuous Improvement

• Follow data security, asset handling, and electronic waste disposal procedures
• Identify opportunities to improve processes, efficiency, and workflow organization
• Stay current on relevant tools, technologies, and best practices

Do you have experience in Windows?, * 2+ years of experience in IT hardware configuration, repair, or refurbishment preferred

• CompTIA A+ preferred but not required.
• Familiarity with Windows and Mac operating systems
• Experience with automated deployment tools such as Autopilot is a plus
• Basic to intermediate understanding of IT asset management processes
• Comfortable working with computer hardware components and installations
• Strong troubleshooting and problem-solving skills
• Excellent attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Strong communication and time management skills, * Ability to sit and/or stand for extended periods of time
• Ability to work at a computer for extended periods
• Ability to regularly lift, push, or pull up to 50 lbs

OTHER REQUIREMENTS

• Legally authorized to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to pass a drug screening
• Ability to pass a background screening with no convictions related to theft or cybercrime

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Paid holidays, * Full healthcare benefits package
• 401(k) with company match
• Paid Time Off & Holidays
• Teammate Engagement Events
• Company Branded Attire Allowance
• Professional & Personal Growth Opportunities
• Welcoming, collaborative, and improvement-focused culture
• A workplace where ideas are encouraged and everyone has a voice

ER2 helps organizations with technology deployment, equipment management, and zero-waste IT disposal solutions while helping reduce the digital divide through technology donation initiatives.

Our core values are:

• Constantly Improving
• Acting in Humility
• Living a Life of Servanthood
• Relentlessly Pursuing Excellence

At ER2, we believe strong organizations are built by humble, accountable, growth-minded people who are willing to serve others and continuously improve.

We value teammates who step in where needed, support one another, and take pride in balancing people support with operational excellence. We also aim to create opportunities for individuals to learn, develop, and grow both professionally and personally.