Desktop Support Specialist - Contract - 0034508

The Desktop Support Specialist maintains the IT infrastructure within the headquarters facility. The role ensures that technology in our meeting and event rooms delivers a positive, consistent experience for our employees and visitors. This customer service-oriented role is critical to supporting efficient, technology-enabled internal meetings for our employees along with delivering a best-in-class event experience for our clients and community partners. This individual with provide face-to-face support services to HQ employees. Making an Impact (75%)

• Troubleshoots technical issues and responds to AV Service Desk tickets, resolving problems as they arise. (60%)

• Accountable for maintaining regular service & maintenance of all conference room equipment, either independently or through third party vendors. (15%)

• Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (20%)

• Ensures proper security and storage of equipment. (5%)

• Provides superior customer service to employees, clients & visitors who utilize AV equipment. (all the time)

Sharing Expertise (10%)

• Researches new technology and makes recommendations to leadership. (30%)

• Meets with internal stakeholders to understand room needs prior to meetings / events, to ensure the event does not encounter foreseeable technical issues. (70%)

Gaining Exposure (15%)

• Develops, documents and hosts periodic training for employees on AV equipment and web/video conferencing applications. (30%)
• Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (70%)

Your Typical Day (listed above in percentages.)

• Prepares meeting rooms for events and video conference sessions.
• Acts as HQ point of contact for IT support
• Troubleshoots technology issues with visitor management system, AV equipment, and other HQ technology.
• Provides walk-up IT services for HQ employees and visitors.
• Assists with desk-side IT support at HQ as necessary.
• Administrator of Electronic Visitor Management System.

Other accountabilities as assigned

Required

• Bachelor’s degree in IT or equivalent work experience
• 2+ years’ experience working with audio / video / communications technologies
• Proficiency with Microsoft Office 365, Microsoft Teams, ZOOM

Nice to Have

• Multiple years of experience in the field of audio/video/communication technologies
• Experience with both Mac and Windows operating systems
• Advanced experience in Audio/Video cabling and computer networking
• Experience with operation of video cameras, sound board, video editing software
• Formal education and/or certifications in: Audio recording and video production, broadcast and electronic communication arts, or multimedia production.
• Event & Customer Service Experience with C-Suite.
• Experience with an Electronic Visitor Management System.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2020 ManpowerGroup was named one of the World’s