IT Support Technician

Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization.

You’ll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you’ll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall., * Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems

• Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications
• Own support requests end-to-end, ensuring timely resolution and a strong user experience
• Follow up with users to confirm issues are fully resolved and identify opportunities to improve, * Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding
• Oversee device lifecycle processes-from setup and deployment to maintenance and retirement
• Maintain accurate inventory of hardware, software, and licenses
• Ensure conference rooms and collaboration tools are consistently functional and ready for use, * Partner with internal technology teams to resolve escalations and support broader initiatives
• Identify recurring issues and recommend practical improvements to systems, workflows, and documentation
• Contribute to building scalable processes that enhance efficiency and reduce support volume over time
• Create and maintain clear documentation for both internal use and end-user guidance, Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

• 2 years of experience in an IT support, help desk, or similar technical role
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience supporting Windows, macOS, iOS, and Android environments
• Familiarity with the Microsoft 365 ecosystem
• A proactive, solutions-oriented approach with a strong sense of ownership, * Experience working with ticketing systems such as Zendesk, Jira or ServiceNow
• Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.)
• Familiarity with RMM tools and remote support platforms
• Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.)
• Relevant certifications (CompTIA A , Network , or similar)

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.