IT Support Technician

Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment. If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential., * Provide first-level technical support to users via phone, email, and in person

• Troubleshoot and resolve basic hardware, software, and network-related issues
• Assist with setup and configuration of desktops, laptops, tablets, and peripherals
• Install and update software applications
• Maintain accurate records of support requests and resolutions within a ticketing system
• Support end users with Microsoft Windows, Microsoft 365, email, and business applications
• Assist with onboarding and offboarding activities including account setup and equipment provisioning
• Support the IT team with routine maintenance tasks and special projects
• Escalate complex technical issues to senior IT staff as needed
• Additional duties as assigned
• Position is fully onsite and not eligible for hybrid or remote work, Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

• High school diploma or equivalent required
• Associate degree in Information Technology, Computer Science, or related field preferred
• Previous experience in a technical support, desktop support, or help desk environment preferred
• CompTIA A certification is a plus but not required

Technical Skills

• Basic knowledge of Windows operating systems and Microsoft Office products
• Understanding of computer hardware, networking fundamentals, and troubleshooting techniques
• Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus
• Familiarity with ticketing systems and remote support tools preferred

Soft Skills

• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Strong customer service mindset
• Willingness to learn new technologies and processes
• Ability to work independently and collaboratively within a team environment
• Self-motivated with strong attention to detail and follow-through

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.