IT Operations Specialist

• Serve as a primary point of contact for employee technology support requests.
• Troubleshoot hardware, software, networking, printing, and connectivity issues.
• Provide support for Microsoft 365 applications.

User Account & Device Administration

• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Configure and support laptops, desktops, and mobile devices.

SaaS Management & Technology Operations

• Manage software licensing and user provisioning.
• Monitor software utilization and licensing optimization.
• Maintain software subscription and renewal records.

Asset Management, Purchasing & Vendor Coordination

• Manage the lifecycle of technology assets from procurement through retirement
• Work with vendors to obtain quotes, process renewals, and manage orders

IT Projects

• Participate in technology implementation and upgrade projects
• Assist with application deployments, system enhancements, and process improvements
• Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization, * Become a trusted resource for employee technical support.
• Independently manage onboarding and offboarding activities.
• Maintain accurate technology asset and licensing records.
• Improve IT processes and documentation.

Required:

• 3+ years of IT support, IT operations, or systems support experience
• Experience supporting Microsoft 365 applications and services
• Strong troubleshooting skills within Windows environments
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity
• Experience working with ticketing systems and support workflows
• Strong organizational, communication, and customer service skills
• Ability to manage competing priorities and work independently

Preferred:

• Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes
• Experience managing Active Directory and/or Microsoft Entra ID
• Associate’s or Bachelor’s degree in Information Technology, Business Technology, or related field, or equivalent experience
• Relevant Microsoft or CompTIA certifications

SoftWriters develops innovative technology solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently, accurately, and safely.