Manager, Risk Information Systems

The Manager, Risk Information Systems owns Origami Risk as an enterprise program across PACS’s 326+ skilled nursing facilities, scaling toward 500. This is the central System Owner in a two-layer operating model: the Manager controls all global configuration, taxonomy, integrations and security, while regional Power Users (mapped to the Safety Managers) operate within those guardrails. The role turns Origami from a system of record into risk intelligence - clean comparable data and executive reporting across both the occupational (WC/Cal-OSHA) and resident (GL/PL/CMS) verticals running through one platform.

This is an ownership seat, not a data-entry seat. The Manager translates the existing process library - claims taxonomy, FNOL/RCA workflows, the tiered injury investigation SOP, the OSHA response playbook, the incident-to-litigation blind-spot analysis - into platform configuration so the system enforces the process rather than just storing it.

Essential Duties

System Ownership and Configuration

• Own the build end to end: forms, fields, workflows, automation, dashboards, user roles and security

• Translate existing process and SOP work into platform configuration so the system enforces the process

• Maintain a single sandbox-to-production change pipeline with testing before release

Data Governance and Integrity

• Own the data dictionary and taxonomy so facility-level data is clean and comparable across all sites
• Standardize fields and values across regions to protect trending and benchmarking
• Monitor data quality and completeness and drive correction at the source

Integrations and Feeds

• Manage handshakes with IT and vendors: HRIS/payroll (Workday) for exposure data, TPA and carrier feeds (ESIS) for WC and GL/PL claims, fleet/auto (Samsara), location data and incident feeds for resident events

• Own OSHA 300/300A/301 log accuracy within the platform

• Replace manual spreadsheet uploads with automated integrations as the core value driver

Reporting and Analytics

• Build and maintain the master report and dashboard library everyone builds from
• Deliver executive dashboards for the VP and CLO, loss runs, leading and lagging indicators and the incident-to-litigation blind-spot view
• Partner with Risk leadership to surface the metrics that drive litigate-vs-settle and reserve decisions

Power User Network and Adoption

• Run the two-layer governance model: training, office hours, release notes and a regular cadence with the regional Power Users
• Drive utilization across the Safety Champion frontline and the Safety Manager Power User layer
• Hold the governance line: Power Users never touch global config, they operate regionally inside it

Vendor and Release Management

• Own the Origami relationship: roadmap, releases, sandbox testing, support escalation and renewals
• Sequence new module rollouts (EHS, GRC, policy/audit) as scope expands

Change Control

• Run a single intake and prioritization process for configuration requests so 18 states’ worth of regions don’t each bend the system their own way

• 5+ years of progressive RMIS, EHS or risk systems experience, with hands-on administration of Origami Risk or a comparable platform (Riskonnect, Ventiv)
• Demonstrated ownership of platform configuration, data taxonomy, security roles and reporting at multi-site scale
• Direct experience building and managing system integrations (HRIS, TPA/carrier feeds, claims data)
• Strong business-analyst skill set: able to translate process and SOPs into system workflows and automation
• Advanced reporting and dashboard development; comfortable turning raw data into executive-ready analytics
• Ability to manage a vendor relationship and release cycle independently
• Bachelor’s degree in Information Systems, Risk Management, Public Health or equivalent professional experience, * Healthcare, skilled nursing or insurance/claims domain experience
• Familiarity with GL/PL and CMS resident-safety data alongside occupational WC data
• Exposure to OSHA recordkeeping and state-plan reporting requirements
• Experience standing up or maturing an RMIS

Physical Demands

• Prolonged periods of sitting and working at a computer while managing enterprise systems, reviewing data, configuring workflows, and developing reports and analytics.
• Frequent use of hands and fingers to operate computers, keyboards, telephones, and other office equipment.
• Ability to maintain focus and visual attention when reviewing detailed system configurations, records, dashboards, and data reports.
• Ability to communicate effectively with employees, leadership, vendors, and external partners through verbal, written, and virtual communication methods.
• Occasional standing, walking, reaching, bending, and lifting or carrying materials weighing up to 20 pounds; occasional travel may be required for business meetings, training, or system-related initiatives.

At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment , we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you’re ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!