IT Systems Analyst III

The IT Systems Analyst III will provide front line support for laptops, desktops, printers, and other associated equipment. This position will be responsible for providing support for patch management, end-point’s security protection, NetMotion, RCM, Remedy Force work order management, and to coordinate the support services of vendors, end users, and other internal staff to successfully complete assigned projects. The Systems Analyst III will also ensure that support vendors are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and to ensure that standards and processes are followed to provide effective customer service and meet technical standard requirements.

Essential Duties

• Hardware Installation and Maintenance: Install, configure, and maintain desktop hardware components such as CPUs, RAM, hard drives, graphics cards, and peripherals like printers and scanners.

• Software Installation and Configuration: Install, update, and configure operating systems, drivers, and software applications on desktop computers, ensuring compatibility and functionality.

• Troubleshooting Technical Issues: Diagnose and resolve hardware and software problems encountered by end-users, providing timely and effective solutions to minimize downtime through on-site support.

• User Account Management: Create, modify, and manage user accounts, permissions, and access rights in various systems and applications, ensuring security and compliance with organizational policies.

• Data Backup and Recovery: Implement and maintain backup procedures to protect critical data, and perform data recovery operations when necessary to restore lost or corrupted files.

• System Updates and Patch Management: Monitor and apply system updates, patches, and security fixes to desktop computers and software applications to enhance performance, reliability, and security.

• Network Connectivity Support: Troubleshoot network connectivity issues, including wired and wireless connections, DNS problems, IP configuration, and firewall settings, to ensure uninterrupted access to resources and services.

• Documentation and Knowledge Sharing: Maintain accurate records of support activities, including troubleshooting steps, resolutions, and system configurations, and contribute to knowledge base articles to facilitate self-service support for end-users.

• User Training and Education: Provide training and guidance to end-users on best practices for using desktop hardware, software, and tools effectively and securely, empowering them to troubleshoot common problems and optimize their productivity.

• Physical Security and Asset Management: Ensure the physical security of desktop equipment and peripherals, including implementing measures to prevent theft or unauthorized access, and maintain accurate records of hardware inventory and asset tracking.

• Bachelor’s Degree in a related field; AND

• Five years of professional level computer analyst and/or systems experience, OR

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

Preferred Qualifications

• Bachelor’s Degree in Computer Science or Information Systems;

• Seven years of professional level computer analyst and/or systems experience;

• Certifications in A+, Network +, ITIL v4, MD100, MD101, To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/government/departments/human-resources/benefits) .

01

Have you completed a degree in Computer Science, Information Systems, or a related field?

• Have not completed a degree in the specified fields of study

• Completed associate degree in the specified fields of study

• Completed bachelor’s degree in the specified fields of study

• Completed master’s degree or higher in the specified fields of study

02

How many years of professional level computer analyst and/or systems experience do you have?, How many years of IT or related experience do you have?

Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees’ benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees

• Dental and vision plans, What is DNS? Explain what it does. If you do not know, please type N/A.

05

What is AD? Explain what it does. If you do not know, please type N/A.

06

What is DHCP? Explain what it does. If you do not know, please type N/A.

07

Explain any large scale project that you have been involved in. If none, please type N/A.

08

Have you been involved in leading a project that saved your company money? What was your role? If none, type N/A.

09

What TCP port does ping use? If you do not know, please type, N/A.

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle

• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission

• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.